Reviews, responses and insight

Your reputation, managed before it manages you

Customers read your reviews before they ever get in touch, and one unanswered bad review can cost you work for months. We run the whole loop: asking happy customers for a review at the right moment, watching the platforms that matter, drafting an on-brand reply to every review, and turning what people say into a report you can act on. The system does the follow-through; you approve what goes out under your name.

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Try it on your business

Your reviews, answered

We search the web for what customers say about you, pull out your ratings and their words, and draft a reply to each one. Or paste a single review and see the reply.

Every rating and quote is shown only if its words appear in a public search result, with the link. Replies are drafts: nothing is posted, and nothing you type is stored.

Want every review answered within a day? Book a call.

Fresh reviews from customers you actually served

A considered, on-brand reply to every review, good or bad

Bad reviews caught early, so you can fix the problem and reply calmly

A clear picture of what customers love and what drives them away

What we build

What it covers

Review requests

Well-timed requests by text or email after a job or visit, to real customers only and within each platform’s rules.

Monitoring and alerts

Google and the platforms your customers use, watched for you, with an alert the moment a review lands, especially the ones that need a careful reply.

Drafted replies

A personal, on-brand draft for every review. You approve before it posts, or let routine thank-yous go out on their own.

Bad-review playbook

A calm process for the hard ones: reply publicly and professionally, take it offline, fix the cause. Never argue in public, never fake it.

Themes and insight

What customers praise, what they complain about and what changed, read across every review and delivered as a short report.

Listings and profile health

Your Google Business Profile and directory listings kept accurate, consistent and complete.

What you get

What lands in your hands

Everything is built on your accounts and handed over with documentation. You own it from the first day.

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Review requests wired into how you already finish a job
Monitoring and alerts across Google and the platforms your customers use
An approve-and-post reply workflow in your brand voice
A regular report of review themes: what to fix and what to keep doing
A tuned Google Business Profile and consistent listings

Or have Sanaf reply to reviews

If you mainly need every review answered and the requests sent, Sanaf can do that itself from Slack or Teams, free to start.

See how it works

Questions

Asked before we start

Is this buying fake reviews?

No, never. We only ask real customers you actually served, and we follow each platform’s rules. Fake reviews break those rules and put your listing at risk.

Can you remove bad reviews?

Only the ones a platform’s own policy allows, such as spam or a review from someone who was never a customer, and we can help you flag those. For the rest, a calm, helpful public reply is what future customers read.

Will the replies sound like a bot?

Each reply is drafted for that review, in your voice, and you approve it before it posts. No canned templates.

Which platforms do you cover?

Google first, since that is where most people check, then the platforms that matter in your industry. We agree the list with you at the start.

The other services

Start with AI: Audit, Training and PolicyAn audit of where AI helps your business first, hands-on training for your team, and a plain AI policy, in one package.AI Agents and AutomationAgents, copilots and automations wired into the tools you already run, with a person approving what matters.AI Receptionist for Chat, Voice and TextOne assistant that answers every chat, call and text, books appointments and qualifies leads, around the clock.AI Lead Intake and QualificationEvery lead from your forms, ads, email and chat caught in one place, qualified on your rules, answered in seconds and routed to the right person.AI Document ProcessingInvoices, forms and contracts read by AI, the details pulled out and checked, and filed into your systems, with a person reviewing what matters.Custom Software DevelopmentWeb apps, SaaS platforms, mobile apps and MVPs, designed and built to ship.Website Design and DevelopmentMarketing websites, landing pages and redesigns that load fast, read clearly and turn visitors into enquiries.SEO and AI Search OptimizationGet found in Google and cited in AI answers, with fast pages, local visibility and the analytics to show what works.AI Content WritingOn-brand blogs, landing pages and emails on a steady schedule, drafted with AI and checked by a human editor.AI Social Media ManagementOn-brand posts, graphics and short videos made with AI and published automatically, on a schedule you approve.