Most of the inbox is the same five questions with an order number attached. Sanaf answers them from the real order, handles the routine return, watches the stock and reorders at your threshold, and drafts the campaign for the week. A refund or an angry customer goes to a person.
An illustration of how the conversation reads, not a transcript from a client account.
For an online store, Sanaf works the support inbox from real order data, runs the routine returns and exchanges inside your policy, watches inventory and drafts reorders, keeps product content current, and drafts the email and social campaigns. It does not issue refunds or make exceptions to policy without a person.
The inbox is order-status questions, all day, every day.
With Sanaf: It looks up the order, answers with the real status and the tracking link, and moves on to the next one.
Returns take three emails each and someone still has to process them.
With Sanaf: It handles the routine ones inside your policy, from the request to the label, and flags the exceptions.
Bestsellers sell out before anyone notices.
With Sanaf: It watches the levels and drafts the reorder at your threshold, for you to approve.
Every rule is per kind of action, and it starts stricter than you will keep it. It drafts before it sends until you promote it. How it works.
Lines from real jobs, as they are typed in Slack or Teams. It works in the thread and comes back with the work, or with the question it needs answered.
@Sanaf, answer the order-status emails from overnight and tell me which ones are actually late.
Process the return request in this thread if it is inside the policy, or tell me why it is not.
Which products are below the reorder point? Draft the order.
Draft this week’s promotional email from the two new arrivals.
Each job comes with a written description you can read and edit. Hand it one, and add the next when the next pile appears; it is the same employee, with the same memory and the same credits.
Runs a function
Customer support & issue resolution
Where it stops: Refunds, exceptions to policy, and any customer who is genuinely unhappy go straight to a person, with a short summary of what happened and what has already been tried.
Owns one lane
Inventory, stock & reorder management
Where it stops: You recommend, a person orders. Anything that looks like shrinkage or a count that does not reconcile is flagged to a person rather than quietly corrected.
Runs a function
Campaigns, promotions & marketing
Where it stops: You plan and draft. Budgets, offers, and anything going out under your client’s name are theirs to approve before a single message sends.
Owns one lane
Social content & engagement
Where it stops: Posts are drafted for your approval, and anything a commenter raises that sounds like a real complaint goes to a person instead of getting a public reply.
Owns one lane
Orders, fulfillment status & customer updates
Where it stops: A refund, a discount, a return outside the policy you were given or an order that looks like fraud goes to a person with the order history attached. You update and inform; you do not make exceptions on your own.
