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Zendesk, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Zendesk account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • CRM
  • Signs in to your account
  • 12 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Zendesk is

Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement

You sign in with your own Zendesk account, the same way you already do. We never see or hold your password.

It can also be told by Zendesk when something happens, rather than only doing things when you ask.

How a run works

One message in, the work done in Zendesk.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Zendesk. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Zendesk account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

12 tools it already has

What it can do in Zendesk

These are the ready-made tools your AI employee already has in Zendesk. It is not limited to them, but it never has to be taught these.

  • Count Zendesk OrganizationsCount the number of organizations in zendesk.
  • Create Zendesk OrganizationCreate an organization in zendesk.
  • Create Zendesk TicketCreate a ticket in zendesk.
  • Delete Zendesk OrganizationDelete an organization in zendesk.
  • Delete Zendesk TicketDelete a ticket in zendesk.
  • Get Zendesk About MeGet information about the owner account in zendesk.
  • Get Zendesk OrganizationGet information about a specific organization in zendesk.
  • Get Zendesk OrganizationsGet all organizations in zendesk.
  • Get Zendesk TicketGet ticket details from zendesk.
  • List TicketsList zendesk tickets with pagination and filtering.
  • Reply to Zendesk TicketAction to reply to a zendesk ticket by adding a comment.
  • Update Zendesk OrganizationUpdate an organization in zendesk.
2 things it can watch for

What Zendesk can tell it about

It does not only wait to be asked. These are the things Zendesk can tell your AI employee about the moment they happen, so it can act without anyone noticing first.

  • New User CreatedA new user is created in Zendesk.
  • New Zendesk TicketA new ticket is created in a specified Zendesk view.
The jobs Sanaf takes in it, and what it does

These are the jobs Sanaf would hold, signed in to your Zendesk account.

  • AI Customer Service Manager

    Sanaf, on this job

    • Answers the routine tickets from your help docs
    • Escalates anything that needs a person, with context
    • Spots a customer on their third message about one fault
Things you could ask, as written

You do not learn a new screen. You type this in Slack or Teams.

  • @Sanaf work the overnight queue and tell me what you could not answer.

  • @Sanaf which customers have written more than twice about the same thing?

  • @Sanaf draft replies to the refund requests but do not send them.

Access, and who is in charge of it

You stay the boss of your Zendesk account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Zendesk account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Zendesk is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Zendesk and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Zendesk

Can an AI employee really work inside Zendesk?
Yes. It signs in to your own Zendesk account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Zendesk?
No. Nothing moves and nothing is replaced. Your records stay in Zendesk, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Zendesk account?
You sign in with your own Zendesk account, the same way you already do. We never see or hold your password. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Zendesk?
It has 12 ready-made tools in Zendesk today, among them Count Zendesk Organizations, Create Zendesk Organization and Create Zendesk Ticket. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Zendesk and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Zendesk and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Zendesk?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Zendesk is written down with what it did and when.