Helpdesk, worked by an AI employee
Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Helpdesk account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.
- Customer Support
- Connects with a key
- 15 ready-made tools
- Asked in Slack or Teams
An illustration of how the conversation reads, not a transcript from a client account.
What Helpdesk is
HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
You paste in a key from your own Helpdesk account. It is kept encrypted, and you can withdraw it from inside Helpdesk whenever you like.
One message in, the work done in Helpdesk.
- 01
You ask
You message your AI employee in the chat your team already has open, in one sentence, in your own words.
- 02
It works out the step
It decides what the job needs in Helpdesk. You do not pick anything from a menu or wire anything together.
- 03
It does the work
Signed in to your own Helpdesk account, inside the access you granted it, doing the thing you asked for.
- 04
It reports back
It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.
What it can do in Helpdesk
These are the ready-made tools your AI employee already has in Helpdesk. It is not limited to them, but it never has to be taught these.
- List AgentsTool to list agents. Use when you need to retrieve all agents on the account.
- List Canned ResponsesTool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
- List ContactsTool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
- List Custom FieldsTool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
- List Email DomainsTool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
- List LicensesTool to list all licenses for an account. Use when you need to retrieve license configurations.
- List Reply AddressesTool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
- List RulesTool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
- List SubscriptionsTool to list subscriptions. Use when you need to retrieve current or historical subscription details.
- List TeamsTool to list all teams for the authenticated Helpdesk account. Use after providing valid credentials to retrieve team IDs, names, and settings. Example: "List all teams".
- List TicketsTool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
- List Trusted EmailsTool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.
- List ViewsTool to list agent views. Use when you need to retrieve saved ticket views after authentication.
- List WebhooksTool to list all webhooks configured for events. Use when you need to retrieve webhook configurations for an account.
- View AgentTool to retrieve details of a specific agent (v1). Use after confirming agent ID.
You stay the boss of your Helpdesk account.
Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.
How we handle your data- It signs in to your own Helpdesk account. You are not moving anything into ours.
- You grant access one app at a time, and you can take it back the same way.
- Everything it does in Helpdesk is written down, with what it did and when.
- Anything you tell it to check with you first, it checks with you first.
It works in Helpdesk and the rest of your software in the same job
A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.
Questions people ask about Helpdesk
- Can an AI employee really work inside Helpdesk?
- Yes. It signs in to your own Helpdesk account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
- Do I have to move anything out of Helpdesk?
- No. Nothing moves and nothing is replaced. Your records stay in Helpdesk, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
- How does it get into my Helpdesk account?
- You paste in a key from your own Helpdesk account. It is kept encrypted, and you can withdraw it from inside Helpdesk whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
- What can it actually do in Helpdesk?
- It has 15 ready-made tools in Helpdesk today, among them List Agents, List Canned Responses and List Contacts. The full list is on this page. It is not limited to those, but it never has to be taught them.
- Can it use Helpdesk and the rest of my software in the same job?
- Yes, and that is usually the point. Reading a message in one app, checking a record in Helpdesk and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
- Who decides what it is allowed to do in Helpdesk?
- You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Helpdesk is written down with what it did and when.