Sanaf AI
Start free
Customer Support

Crisp, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Crisp account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Customer Support
  • Connects with a key
  • 12 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Crisp is

Crisp is a customer messaging platform for managing conversations, contacts, operators, helpdesk content, campaigns, and workspace settings.

You paste in a key from your own Crisp account. It is kept encrypted, and you can withdraw it from inside Crisp whenever you like.

How a run works

One message in, the work done in Crisp.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Crisp. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Crisp account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

12 tools it already has

What it can do in Crisp

These are the ready-made tools your AI employee already has in Crisp. It is not limited to them, but it never has to be taught these.

  • Assign ConversationAssign a conversation to one operator or explicitly remove its current operator assignment.
  • Get ConversationGet one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.
  • Get People ProfileGet one customer profile by its Crisp people ID or exact email address.
  • List Conversation MessagesReturn a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.
  • List ConversationsList or search workspace conversations with support-focused filters, one page at a time.
  • List InboxesList configured Crisp inboxes and their operator/team membership, one page at a time.
  • List OperatorsList workspace operators and pending members with their IDs, roles, and current availability.
  • List People ProfilesList or search customer profiles by text, creation date, and sort order, one page at a time.
  • Move Conversation to InboxMove a conversation to a specific Crisp inbox, or remove its inbox categorization when inboxid is null.
  • Send Conversation MessageSend a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.
  • Update Conversation MetaUpdate support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields. Provide at least one field to update.
  • Update Conversation StateSet a conversation to pending, unresolved, or resolved.
Access, and who is in charge of it

You stay the boss of your Crisp account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Crisp account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Crisp is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Crisp and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Crisp

Can an AI employee really work inside Crisp?
Yes. It signs in to your own Crisp account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Crisp?
No. Nothing moves and nothing is replaced. Your records stay in Crisp, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Crisp account?
You paste in a key from your own Crisp account. It is kept encrypted, and you can withdraw it from inside Crisp whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Crisp?
It has 12 ready-made tools in Crisp today, among them Assign Conversation, Get Conversation and Get People Profile. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Crisp and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Crisp and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Crisp?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Crisp is written down with what it did and when.