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Customer Support

Help Scout, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Help Scout account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Customer Support
  • Signs in to your account
  • 99 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Help Scout is

Help Scout provides customer support software with shared inbox, knowledge base, and customer management tools

You sign in with your own Help Scout account, the same way you already do. We never see or hold your password.

How a run works

One message in, the work done in Help Scout.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Help Scout. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Help Scout account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

99 tools it already has

What it can do in Help Scout

These are the ready-made tools your AI employee already has in Help Scout. It is not limited to them, but it never has to be taught these.

  • Create Chat HandleTool to create a chat handle for a Help Scout customer. Use when you need to add a chat platform username (like Skype, AIM, Yahoo) to a customer's profile.
  • Create Chat ThreadTool to create a new chat thread on a Help Scout conversation. Use when adding a chat message to an existing conversation. Note: Conversations can have a maximum of 100 threads. No
  • Create ConversationTool to create a new conversation in Help Scout. Use when creating email, phone, or chat conversations with customer threads.
  • Create CustomerTool to create a new customer in Help Scout with contact details and profile information. Use when you need to add a new customer with emails, phones, addresses, or other contact d
  • Create Customer AddressTool to create an address for a Help Scout customer. Use when you need to add a physical address to a customer's profile.
  • Create customer emailTool to create an email for a customer in Help Scout. Use when you need to add a new email address to a customer's profile.
  • Create Customer PhoneTool to create a phone number for a Help Scout customer. Use when adding contact phone numbers to customer profiles.
  • Create Customer PropertyTool to create a customer property definition in Help Scout. Use when you need to add custom fields to track additional customer information like subscription plan, tier level, or
  • Create Customer ThreadTool to create a new customer thread on a Help Scout conversation. Use when a customer needs to add a message to an existing conversation. The conversation will reopen unless impor
  • Create Customer WebsiteTool to create a website entry for a customer in Help Scout. Use when adding a website URL to an existing customer profile.
  • Create Note on ConversationTool to create a new note thread on a Help Scout conversation. Use when you need to add internal notes to conversations. Notes are visible only to team members, not customers. Maxi
  • Create OrganizationTool to create a new organization in Help Scout. Use when you need to create a company profile with associated domains, contact information, and metadata.
  • Create Organization PropertyTool to create a new custom property definition for organizations in Help Scout. Use when you need to add custom fields to track organization-specific data like industry, account t
  • Create Phone ThreadTool to create a new phone thread on a Help Scout conversation. Use when you need to log a phone call interaction with a customer on an existing conversation.
  • Create Reply ThreadTool to create a new reply thread on a Help Scout conversation. Use when sending a reply to a customer in an existing conversation. The reply can be published immediately or saved
  • Create saved replyTool to create a saved reply for a mailbox in Help Scout. Use when you need to create reusable message templates for email or chat responses.
  • Create Social ProfileTool to create a social profile for a customer in Help Scout. Use when you need to add social media profile information (LinkedIn, Twitter, Facebook, etc.) to a customer record.
  • Create WebhookTool to create a new webhook subscription in Help Scout to receive real-time event notifications. Use when setting up webhook integrations to track conversations, customers, tags,
  • Delete Chat HandleTool to delete a chat handle for a customer. Use when you need to remove a chat handle associated with a customer account.
  • Delete ConversationTool to move a conversation to the deleted folder. Use when you need to delete a conversation. The conversation can only be restored by a Help Scout administrator.
  • Delete customerTool to permanently delete a customer by ID from Help Scout. This hard-deletes the customer including microsurvey responses and conversations (irreversible, GDPR compliant). Return
  • Delete Customer AddressTool to delete a customer's address from Help Scout. Use when you need to remove address information associated with a specific customer account.
  • Delete Customer AsynchronouslyTool to delete a customer asynchronously. Use when you need to permanently remove a customer, their survey responses, and associated conversations. The deletion occurs asynchronous
  • Delete Customer EmailTool to delete an email for a customer. Use when you need to remove a customer's email address from Help Scout.
  • Delete Customer PhoneTool to delete a customer's phone number from Help Scout. Use when you need to remove a phone number associated with a specific customer account.
  • Delete Customer PropertyTool to perform a soft delete on a customer property definition. The property is scheduled for permanent deletion, with its slug temporarily reassigned during the grace period.
  • Delete Customer WebsiteTool to delete a website for a customer. Use when you need to remove a website from a customer record.
  • Delete OrganizationTool to delete an organization by ID. Use when removing an organization from Help Scout. This operation also removes the reference to this organization from all associated customer
  • Delete Organization PropertyTool to delete an organization property definition. This performs a soft delete, and the property will be removed permanently after a grace period. Use when you need to remove a cu
  • Delete Organization Property Customer TierTool to delete a customer tier property definition from organizations. This performs a soft-delete, and the property will be removed permanently after a grace period. Use when you
  • Delete Saved ReplyTool to delete a saved reply from a mailbox. Use when you need to permanently remove a saved reply. Returns 204 No Content on successful deletion.
  • Delete SnoozeTool to delete a snooze on a conversation. Use when you need to remove a snooze from a conversation, which will place it into its new home folder (Mine, Team or Unassigned, based o
  • Delete Social ProfileTool to delete a social profile for a customer in Help Scout. Use when you need to remove a social media profile link from a customer record.
  • Delete Thread ScheduleTool to unschedule a scheduled thread in a conversation. Use when you need to convert a scheduled thread to a draft thread. The scheduled thread will be converted to a standard dra
  • Delete WebhookTool to permanently delete a webhook subscription from Help Scout. Use when you need to remove webhook integrations that are no longer needed.
  • Download AttachmentTool to download an attachment file from a Help Scout conversation. Use when you need to retrieve the actual file content of an attachment.
  • Get Attachment DataTool to retrieve attachment data for a specific attachment. Returns base64-encoded attachment content.
  • Get Busy Times ReportTool to get busiest time of day report showing conversation volume by day and hour. Use when you need to analyze conversation patterns to identify peak support hours or optimize te
  • Get Chat ReportTool to retrieve comprehensive chat report statistics from Help Scout. Use when you need to analyze chat performance metrics including conversation volume, wait times, response tim
  • Get Company Customers Helped ReportTool to retrieve company customers helped report showing distinct customer count receiving support. Use when you need to analyze how many unique customers were helped during a spec
  • Get Company Drilldown ReportTool to retrieve company drilldown report showing underlying conversation data for company statistics. Use when you need to analyze conversations by various dimensions like reply c
  • Get Company ReportTool to retrieve overall company performance report from Help Scout. Returns metrics like customers helped, conversations closed, total replies, and per-user statistics for a speci
  • Get ConversationTool to retrieve a specific conversation by ID from Help Scout. Use when you need detailed information about a conversation including assignee, customer, tags, custom fields, and o
  • Get Conversations Attachments FileTool to download a single attachment file from a conversation. Use when you need to retrieve the actual binary file content of an attachment. Returns the file with original filenam
  • Get Conversations Drilldown ReportTool to get conversations drilldown report from Help Scout. Use when you need detailed conversation data for a specific time period. Available on Plus and Pro plans only.
  • Get Conversations Field Drilldown ReportTool to get conversations drilldown by field report from Help Scout. Use when you need to analyze conversations by specific tags, saved replies, workflows, or customers for a time
  • Get Conversations ReportTool to get overall conversations report with statistics on conversation volume, channels, and trends. Use when you need insights on conversation patterns, busiest times, top custo
  • Get CustomerTool to get a specific customer by ID from Help Scout. Use when you need to retrieve detailed customer information including contact details, profile data, and conversation history
  • Get Customer AddressTool to retrieve a customer's address from Help Scout. Use when you need to fetch the physical address associated with a specific customer account.
  • Get Docs ReportTool to retrieve overall docs performance report from Help Scout. Returns metrics like unique visitors, browse and search actions, popular searches, top articles, and top categorie
  • Get Email ReportTool to retrieve email report with volume, resolution, and response metrics from Help Scout. Returns statistics like email conversations, response times, resolution rates, and time
  • Get First Response Time ReportTool to retrieve first response time productivity report showing average response duration. Use when you need to analyze team response performance, track response time trends, or c
  • Get Happiness Ratings ReportTool to retrieve happiness ratings report with customer satisfaction scores and feedback from Help Scout. Returns paginated list of ratings including conversation details, rating s
  • Get Happiness ReportTool to retrieve overall happiness report from Help Scout. Returns customer satisfaction metrics including ratings percentages, counts, and happiness scores for a specified time pe
  • Get InboxTool to retrieve a specific inbox by ID with details including name, email, and timestamps. Use when you need to get information about a particular mailbox or inbox.
  • Get New Conversations Drilldown ReportTool to get new conversations drilldown report showing underlying conversation data for new conversations created within a time period. Use when you need to analyze newly created c
  • Get New Conversations ReportTool to get new conversations report showing conversation counts over time intervals. Use when you need to analyze new conversation trends, compare time periods, or track conversat
  • Get OrganizationTool to retrieve a specific organization by ID from Help Scout. Use when you need to fetch details about an organization including name, website, domains, and contact information.
  • Get Organization ConversationsTool to get conversations associated with an organization in Help Scout. Use when you need to retrieve all conversations linked to a specific organization. Returns paginated result
  • Get Organization CustomersTool to get customers associated with an organization in Help Scout. Use when you need to retrieve a list of all customers belonging to a specific organization. Returns paginated r
  • Get Organization PropertyTool to retrieve a single organization property definition by its slug identifier. Use when you need to get details about a specific custom property configured for organizations, i
  • Get Phone ReportTool to retrieve phone report statistics from Help Scout. Returns metrics like phone conversations, phone calls created, and customer counts for a specified period. Use when you ne
  • Get Productivity ReportTool to retrieve productivity overall report showing comprehensive team performance metrics. Use when you need to analyze productivity statistics including response times, resoluti
  • Get Received Messages ReportTool to retrieve received messages statistics report from Help Scout. Returns count of customer-originated messages over time, broken down by day, week, or month. Use when you need
  • Get Replies Sent ReportTool to get replies sent productivity report showing reply volume metrics over time. Use when you need to analyze reply activity trends, compare periods, or track team productivity
  • Get Resolution Time ReportTool to retrieve resolution time productivity report showing average time to resolve conversations. Use when you need to analyze team resolution performance, track resolution time
  • Get Resolved ReportTool to retrieve productivity resolved report from Help Scout. Returns the number of resolved conversations over time for a specified period. Use when you need to analyze team prod
  • Get Resource OwnerTool to get the authenticated user's profile information. Use when you need to retrieve details about the current user.
  • Get Routing ConfigurationTool to retrieve routing configuration for a mailbox inbox. Use when you need to check assignment settings, rotation status, or user eligibility for receiving conversations.
  • Get Saved ReplyTool to retrieve a specific saved reply from a mailbox. Use when you need to get details about a saved reply template including its text content for email and chat.
  • Get TagTool to retrieve a specific tag by ID from Help Scout. Use when you need to get details about a tag including its name, slug, and color.
  • Get UserTool to retrieve a specific user by ID from Help Scout. Use when you need detailed information about a user including their role, contact details, and profile data.
  • Get User Chat ReportTool to retrieve user/team chat report statistics from Help Scout. Returns metrics like new conversations, messages per chat, response time, wait time, and duration for a specified
  • Get User Conversation HistoryTool to retrieve detailed conversation history for a specific user over a designated timeframe. Use when you need to analyze a user's conversation performance, track response times
  • Get User Customers Helped ReportTool to retrieve user customers helped report showing distinct customer count receiving support from a specific user. Use when you need to analyze how many unique customers were he
  • Get User Drilldown ReportTool to get user drilldown report from Help Scout. Use when you need detailed conversation data for a specific user within a time period. Available only for Plus and Pro plans.
  • Get User Happiness ReportTool to retrieve user happiness report from Help Scout. Returns customer satisfaction metrics for a specific user including ratings percentages, counts, and happiness scores for a
  • Get User Ratings ReportTool to retrieve user happiness ratings drilldown report showing customer satisfaction ratings for a specific user. Use when you need to analyze customer feedback, track happiness
  • Get User Replies ReportTool to retrieve user replies report showing the number of replies sent by a specific user over time. Use when you need to analyze reply volume, track user productivity, or compare
  • Get User ReportTool to retrieve overall user/team performance report from Help Scout. Returns detailed metrics including conversations resolved, response time, happiness score, and customer inter
  • Get User Resolutions ReportTool to retrieve user resolutions report showing the number of conversations resolved by a specific user over time. Use when you need to analyze resolution trends, track individual
  • Get User StatusTool to get the status of a user in Help Scout. Use when you need to check a user's email availability (active/away) or chat status across mailboxes.
  • Get Volume by Channel ReportTool to retrieve conversation volume by channel (email, chat, phone) over a specified time period. Use when you need to analyze conversation volume trends across different communic
  • Get WebhookTool to retrieve a specific webhook by ID from Help Scout. Use when you need to view webhook configuration details including URL, events, state, and other settings.
  • List Chat HandlesTool to list all chat handles for a specific customer in Help Scout. Use when you need to retrieve chat service accounts (Skype, AIM, ICQ, etc.) associated with a customer.
  • List ConversationsTool to list and filter conversations from Help Scout. Use when you need to retrieve multiple conversations, search by status/tags/assignee, or access conversations modified since
  • List Customer EmailsTool to list all emails for a specific customer in Help Scout. Use when you need to retrieve all email addresses associated with a customer profile.
  • List Customer PhonesTool to list all phone numbers for a specific Help Scout customer. Use when you need to retrieve the phone contact information for a customer.
  • List Customer PropertiesTool to list all customer property definitions. Use when you need to view all custom properties configured for customers in the Help Scout account.
  • List Customer WebsitesTool to list all websites associated with a specific customer in Help Scout. Use when you need to retrieve all website URLs linked to a customer profile.
  • List CustomersTool to list customers in Help Scout with optional filters for name, email, or modification date. Use when you need to retrieve a list of customers, search for specific customers,
  • List Inbox Custom FieldsTool to list all custom fields configured for a specific inbox. Use when you need to retrieve custom field definitions including field types, options, and display order.
  • List Inbox FoldersTool to retrieve all folders within a specific inbox/mailbox. Use when you need to list folders for organizing conversations or access folder details like ticket counts.
  • List InboxesTool to list all mailboxes (inboxes) the user has access to with pagination support. Use when you need to retrieve a list of all available inboxes or mailboxes.
  • List OrganizationsTool to list all organizations (companies) in Help Scout with optional filtering and sorting. Use when you need to retrieve a list of organizations, search for specific organizatio
  • List Organizations PropertiesTool to list all organization property definitions. Use when you need to view all custom properties configured for organizations in the Help Scout account.
  • List Saved RepliesTool to list saved replies for a mailbox. Use when you need to retrieve all saved reply templates available in a specific mailbox.
  • List Social ProfilesTool to list all social profiles for a customer in Help Scout. Use when you need to retrieve a customer's social media profile information (LinkedIn, Twitter, Facebook, etc.).
  • List TagsTool to list all tags in Help Scout with pagination support. Use when you need to retrieve all available tags in alphabetical order. Returns tag details including name, color, and
Access, and who is in charge of it

You stay the boss of your Help Scout account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Help Scout account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Help Scout is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Help Scout and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Help Scout

Can an AI employee really work inside Help Scout?
Yes. It signs in to your own Help Scout account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Help Scout?
No. Nothing moves and nothing is replaced. Your records stay in Help Scout, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Help Scout account?
You sign in with your own Help Scout account, the same way you already do. We never see or hold your password. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Help Scout?
It has 99 ready-made tools in Help Scout today, among them Create Chat Handle, Create Chat Thread and Create Conversation. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Help Scout and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Help Scout and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Help Scout?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Help Scout is written down with what it did and when.