Retently, worked by an AI employee
Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Retently account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.
- Forms & Surveys
- Connects with a key
- 15 ready-made tools
- Asked in Slack or Teams
An illustration of how the conversation reads, not a transcript from a client account.
What Retently is
Retently is a customer experience management platform that enables businesses to collect, analyze, and act on customer feedback through surveys and integrations.
You paste in a key from your own Retently account. It is kept encrypted, and you can withdraw it from inside Retently whenever you like.
One message in, the work done in Retently.
- 01
You ask
You message your AI employee in the chat your team already has open, in one sentence, in your own words.
- 02
It works out the step
It decides what the job needs in Retently. You do not pick anything from a menu or wire anything together.
- 03
It does the work
Signed in to your own Retently account, inside the access you granted it, doing the thing you asked for.
- 04
It reports back
It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.
What it can do in Retently
These are the ready-made tools your AI employee already has in Retently. It is not limited to them, but it never has to be taught these.
- Add Feedback TagsAdd tags to feedback items by providing feedback ids and corresponding tags.
- Add Feedback TopicsAdd topics to feedback items by providing feedback ids and corresponding topics.
- Create or Update CustomersTool to create new customers or update existing ones by providing their details, including email, name, company, tags, and properties. use this to manage your customer base in rete
- Delete CustomersDelete customers from the workspace by providing their unique ids.
- Get CampaignsTool to retrieve a list of campaigns associated with the account. use when you need to get details about all campaigns.
- Get Customer By IDTool to retrieve detailed information about a specific customer by their unique id. use when you need to get all the details of a customer.
- Get CustomersRetrieve a list of customers with optional parameters for pagination, sorting, and filtering by email or date range.
- Get FeedbackTool to retrieve feedback received from customers. use when you need to get a list of feedback, with optional parameters for pagination and sorting.
- Get Feedback by IDTool to retrieve detailed information about specific feedback by its unique id. use when you need to get the details of a single feedback entry.
- Get Latest ScoreTool to retrieve the latest nps score for the account. use when you need to get the most up-to-date nps score.
- Get OutboxRetrieve the outbox of surveys that are scheduled to be sent.
- Get ReportsTool to retrieve reports related to nps surveys, including scores and trends. use when you need to get campaign performance data.
- Get TemplatesTool to retrieve a list of survey templates available in the account. use when you need to get the available survey templates.
- Send Transactional SurveyTool to send a transactional survey to customers. use when you need to send a survey to a customer after a specific event, with an optional delay.
- Unsubscribe CustomersUnsubscribe customers from receiving surveys by providing their email addresses.
You stay the boss of your Retently account.
Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.
How we handle your data- It signs in to your own Retently account. You are not moving anything into ours.
- You grant access one app at a time, and you can take it back the same way.
- Everything it does in Retently is written down, with what it did and when.
- Anything you tell it to check with you first, it checks with you first.
It works in Retently and the rest of your software in the same job
A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.
Questions people ask about Retently
- Can an AI employee really work inside Retently?
- Yes. It signs in to your own Retently account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
- Do I have to move anything out of Retently?
- No. Nothing moves and nothing is replaced. Your records stay in Retently, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
- How does it get into my Retently account?
- You paste in a key from your own Retently account. It is kept encrypted, and you can withdraw it from inside Retently whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
- What can it actually do in Retently?
- It has 15 ready-made tools in Retently today, among them Add Feedback Tags, Add Feedback Topics and Create or Update Customers. The full list is on this page. It is not limited to those, but it never has to be taught them.
- Can it use Retently and the rest of my software in the same job?
- Yes, and that is usually the point. Reading a message in one app, checking a record in Retently and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
- Who decides what it is allowed to do in Retently?
- You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Retently is written down with what it did and when.