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Delighted, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Delighted account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Forms & Surveys
  • Connects with a key
  • 13 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Delighted is

Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.

You paste in a key from your own Delighted account. It is kept encrypted, and you can withdraw it from inside Delighted whenever you like.

How a run works

One message in, the work done in Delighted.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Delighted. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Delighted account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

13 tools it already has

What it can do in Delighted

These are the ready-made tools your AI employee already has in Delighted. It is not limited to them, but it never has to be taught these.

  • Add Person to Autopilot EmailTool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom propert
  • Add Person to Autopilot SMSTool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
  • Create or Update PersonTool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom
  • Delete Pending Survey RequestsTool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
  • Delete PersonTool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Au
  • Get Autopilot Email ConfigurationTool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
  • Get Autopilot SMS ConfigurationTool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine con
  • List Autopilot SMS MembershipsTool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
  • List Bounced PeopleTool to retrieve all bounced people for your account, ordered by bounce time (oldest first). Use when you need to identify email addresses that have bounced. Supports pagination vi
  • List PeopleTool to retrieve all people for your account in creation order. Use when you need to list contacts, filter by email or phone number, or paginate through your people database. Suppo
  • List Survey ResponsesTool to retrieve all survey responses for your account with pagination support and optional filtering. Use when you need to access survey feedback data, filter by date range, trend
  • List Unsubscribed PeopleTool to retrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first). Use when you need to identify people who have unsubscribed. Supports paginati
  • Unsubscribe PersonTool to add a person to your unsubscribe list, preventing them from receiving any future surveys via email. Use when you need to permanently unsubscribe someone from all email surv
Access, and who is in charge of it

You stay the boss of your Delighted account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Delighted account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Delighted is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Delighted and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Delighted

Can an AI employee really work inside Delighted?
Yes. It signs in to your own Delighted account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Delighted?
No. Nothing moves and nothing is replaced. Your records stay in Delighted, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Delighted account?
You paste in a key from your own Delighted account. It is kept encrypted, and you can withdraw it from inside Delighted whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Delighted?
It has 13 ready-made tools in Delighted today, among them Add Person to Autopilot Email, Add Person to Autopilot SMS and Create or Update Person. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Delighted and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Delighted and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Delighted?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Delighted is written down with what it did and when.