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Bland AI, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Bland AI account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • AI Agents
  • Connects with a key
  • 10 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Bland AI is

Bland AI is a conversational AI platform for building, operating, and evaluating voice agents, calls, messaging, and related communications workflows.

You paste in a key from your own Bland AI account. It is kept encrypted, and you can withdraw it from inside Bland AI whenever you like.

How a run works

One message in, the work done in Bland AI.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Bland AI. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Bland AI account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

10 tools it already has

What it can do in Bland AI

These are the ready-made tools your AI employee already has in Bland AI. It is not limited to them, but it never has to be taught these.

  • Create Pathway FolderCreate an empty pathway folder, optionally nested under an existing folder, without running calls or agents.
  • Delete Pathway FolderDelete an empty pathway folder by ID; folders containing pathways or subfolders must be emptied first.
  • Get Account DetailsReturn the connected Bland AI account's status, call count, balance, and refill settings without changing the account.
  • List CallsSearch the connected account's existing inbound and outbound call history without placing or modifying calls.
  • List ContactsReturn organization contacts and their identifiers and memory records one page at a time.
  • List Knowledge BasesReturn one page of the connected Bland AI organization's knowledge bases, including processing status, source details, and file metadata.
  • List Pathway FoldersReturn all pathway folders and their parent relationships from Bland's US regional pathway service.
  • List PathwaysReturn all conversational pathways, including their names, descriptions, nodes, and edges.
  • List ToolsSearch and page through the active or draft tools configured for Bland agents.
  • Rename Pathway FolderRename an existing pathway folder without moving or changing any pathways inside it.
Access, and who is in charge of it

You stay the boss of your Bland AI account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Bland AI account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Bland AI is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Bland AI and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Bland AI

Can an AI employee really work inside Bland AI?
Yes. It signs in to your own Bland AI account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Bland AI?
No. Nothing moves and nothing is replaced. Your records stay in Bland AI, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Bland AI account?
You paste in a key from your own Bland AI account. It is kept encrypted, and you can withdraw it from inside Bland AI whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Bland AI?
It has 10 ready-made tools in Bland AI today, among them Create Pathway Folder, Delete Pathway Folder and Get Account Details. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Bland AI and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Bland AI and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Bland AI?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Bland AI is written down with what it did and when.