WhatsApp, worked by an AI employee
Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your WhatsApp account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.
- Phone & SMS
- Signs in to your account
- 19 ready-made tools
- Asked in Slack or Teams
An illustration of how the conversation reads, not a transcript from a client account.
What WhatsApp is
Enables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports WhatsApp Business accounts, not WhatsApp Personal accounts.
You sign in with your own WhatsApp account, the same way you already do. We never see or hold your password.
It can also be told by WhatsApp when something happens, rather than only doing things when you ask.
One message in, the work done in WhatsApp.
- 01
You ask
You message your AI employee in the chat your team already has open, in one sentence, in your own words.
- 02
It works out the step
It decides what the job needs in WhatsApp. You do not pick anything from a menu or wire anything together.
- 03
It does the work
Signed in to your own WhatsApp account, inside the access you granted it, doing the thing you asked for.
- 04
It reports back
It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.
What it can do in WhatsApp
These are the ready-made tools your AI employee already has in WhatsApp. It is not limited to them, but it never has to be taught these.
- Create message templateCreate a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and m
- Delete message templateDelete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
- Get business profileGet the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
- Get mediaGet information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful f
- Get media infoGet metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need t
- Get message templatesGet all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
- Get phone numberGet details of a specific phone number associated with a whatsapp business account.
- Get phone numbersGet all phone numbers associated with a whatsapp business account (waba).
- Get template statusGet the status and details of a specific message template. this is useful for checking if a template has been approved, rejected, or is still pending review.
- Send contactsSend contacts whatsapp number. note: the message will be delivered to the recipient only if they have initiated a conversation first.
- Send interactive buttonsSend an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick c
- Send interactive listSend an interactive list message to a whatsapp number. list messages allow users to select from up to 10 options in a structured format. great for menus, catalogs, or choices. note
- Send locationSend a location message to a whatsapp number. note: the location will be shared with the recipient only if they have texted first.
- Send mediaSend a media message to a whatsapp number. note: the media will be delivered to the recipient only if they have texted first.
- Send media bySend media using a media id from previously uploaded media. this is more efficient than sending media by url as the media is already on whatsapp servers. use upload media action fi
- Send messageSend a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
- Send replySend a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to t
- Send template messageSend a template message to a whatsapp number.
- Upload mediaUpload media files (images, videos, audio, documents, stickers) to whatsapp servers. the uploaded media gets a media id that can be used in send media or other messaging actions. s
What WhatsApp can tell it about
It does not only wait to be asked. These are the things WhatsApp can tell your AI employee about the moment they happen, so it can act without anyone noticing first.
- Message Status UpdatedA WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY del
These are the jobs Sanaf would hold, signed in to your WhatsApp account.
AI Customer Service Manager
Sanaf, on this job
- Answers customer messages in seconds, day or night
- Escalates the ones that need a person, with the thread attached
AI Lead Follow-Up Specialist
Sanaf, on this job
- Follows up on a quote by message rather than email
- Handles the ordinary objections and brings you the rest
You do not learn a new screen. You type this in Slack or Teams.
@Sanaf reply to the WhatsApp enquiries and bring me anything unusual.
@Sanaf follow up on last week's quotes by WhatsApp, politely.
@Sanaf tell anyone messaging after hours when we open and what happens next.
You stay the boss of your WhatsApp account.
Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.
How we handle your data- It signs in to your own WhatsApp account. You are not moving anything into ours.
- You grant access one app at a time, and you can take it back the same way.
- Everything it does in WhatsApp is written down, with what it did and when.
- Anything you tell it to check with you first, it checks with you first.
It works in WhatsApp and the rest of your software in the same job
A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.
Questions people ask about WhatsApp
- Can an AI employee really work inside WhatsApp?
- Yes. It signs in to your own WhatsApp account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
- Do I have to move anything out of WhatsApp?
- No. Nothing moves and nothing is replaced. Your records stay in WhatsApp, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
- How does it get into my WhatsApp account?
- You sign in with your own WhatsApp account, the same way you already do. We never see or hold your password. You approve it before anything connects, and you can take the access back the same way you gave it.
- What can it actually do in WhatsApp?
- It has 19 ready-made tools in WhatsApp today, among them Create message template, Delete message template and Get business profile. The full list is on this page. It is not limited to those, but it never has to be taught them.
- Can it use WhatsApp and the rest of my software in the same job?
- Yes, and that is usually the point. Reading a message in one app, checking a record in WhatsApp and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
- Who decides what it is allowed to do in WhatsApp?
- You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in WhatsApp is written down with what it did and when.