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Customer Support

Supportbee, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Supportbee account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Customer Support
  • Connects with a key
  • 33 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Supportbee is

SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.

You paste in a key from your own Supportbee account. It is kept encrypted, and you can withdraw it from inside Supportbee whenever you like.

How a run works

One message in, the work done in Supportbee.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Supportbee. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Supportbee account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

33 tools it already has

What it can do in Supportbee

These are the ready-made tools your AI employee already has in Supportbee. It is not limited to them, but it never has to be taught these.

  • Archive SupportBee TicketTool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
  • Assign Ticket to TeamTool to assign a ticket to a team. use after confirming ticket and team ids are valid.
  • Create RuleTool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
  • Create SnippetTool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
  • Create SupportBee TicketTool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
  • Create SupportBee UserTool to create a new user in supportbee. use when you need to provision an agent or admin via api.
  • Create Ticket ReplyTool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
  • Delete SnippetTool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
  • Delete SupportBee TicketTool to permanently delete a trashed ticket. use when you need to remove a ticket from trash permanently.
  • Fetch EmailsTool to retrieve all forwarding email addresses for the company. use when you need to view or manage forwarding emails.
  • Fetch SnippetsTool to fetch all saved snippets. use when you need to list available snippets for the company.
  • Fetch SupportBee LabelsTool to retrieve all custom labels. use when you need to list labels for ticket categorization.
  • Fetch SupportBee Team by IDTool to fetch a supportbee team by its id. use when you need to retrieve details of a specific team after confirming its id is valid.
  • Fetch SupportBee TeamsTool to retrieve all teams in the company. use when you need to list teams for organizing tickets by team.
  • Get Avg First Response Time ReportTool to retrieve average first response time data points. use when analyzing first-response performance metrics within a given period.
  • Get Replies Count ReportTool to get replies count data points over time. use when analyzing agent reply performance over a date range.
  • Get Tickets Count ReportTool to get ticket count data points over time. use when you need the total number of tickets for a given date range.
  • List Ticket CommentsTool to list all comments for a ticket. use after confirming the ticket id to retrieve its conversation history.
  • List Ticket RepliesTool to list all replies for a specific ticket. use after confirming the ticket id is valid.
  • List TicketsTool to list tickets. use when you need a paginated view of tickets with optional filters.
  • Mark SupportBee Ticket as AnsweredTool to mark a ticket as answered. use after sending response to update ticket status.
  • Mark SupportBee Ticket as SpamTool to mark a supportbee ticket as spam. use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket id.
  • Mark SupportBee Ticket as UnansweredTool to mark a ticket as unanswered. use after confirming the ticket was previously marked as answered to revert its status.
  • Search SupportBee TicketsTool to search supportbee tickets. use when you need to find tickets by query with pagination.
  • Show SupportBee User or Customer GroupTool to retrieve a user or customer group by id. use when you need details for a specific user or group after confirming the id.
  • Show Ticket ReplyTool to fetch a specific reply for a supportbee ticket. use when you need details of a single reply by ticket and reply ids.
  • Trash SupportBee TicketTool to trash a supportbee ticket by its id. use when you need to remove a ticket into the trash folder.
  • Unarchive SupportBee TicketTool to unarchive a supportbee ticket by its id. use when you need to restore an archived ticket back to active status.
  • Unassign Ticket from TeamTool to un-assign a ticket from its assigned team. use when you need to remove the current team ownership before reassigning or closing the ticket.
  • Unassign User From TicketTool to unassign the user from a ticket. use when you need to remove the assigned user before reassigning or closing a ticket.
  • Unmark SupportBee Ticket as SpamTool to unmark a supportbee ticket as spam. use when a ticket was incorrectly flagged as spam.
  • Untrash SupportBee TicketTool to untrash (restore) a supportbee ticket by its id. use when you need to move a trashed ticket back to active status.
  • Update SupportBee UserUpdate supportbee user
Access, and who is in charge of it

You stay the boss of your Supportbee account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Supportbee account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Supportbee is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Supportbee and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Supportbee

Can an AI employee really work inside Supportbee?
Yes. It signs in to your own Supportbee account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Supportbee?
No. Nothing moves and nothing is replaced. Your records stay in Supportbee, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Supportbee account?
You paste in a key from your own Supportbee account. It is kept encrypted, and you can withdraw it from inside Supportbee whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Supportbee?
It has 33 ready-made tools in Supportbee today, among them Archive SupportBee Ticket, Assign Ticket to Team and Create Rule. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Supportbee and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Supportbee and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Supportbee?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Supportbee is written down with what it did and when.