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Team Chat

Superchat, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Superchat account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Team Chat
  • Connects with a key
  • 17 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Superchat is

Superchat is a unified messaging platform that enables businesses to communicate with customers across multiple channels, including WhatsApp, Instagram Direct, Facebook Messenger, Email, and more.

You paste in a key from your own Superchat account. It is kept encrypted, and you can withdraw it from inside Superchat whenever you like.

How a run works

One message in, the work done in Superchat.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Superchat. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Superchat account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

17 tools it already has

What it can do in Superchat

These are the ready-made tools your AI employee already has in Superchat. It is not limited to them, but it never has to be taught these.

  • Create ContactTool to create a new contact. use when you need to register contact details before sending messages.
  • Create Template FolderTool to create a new template folder in superchat. use when you need to organize message templates into folders before populating them.
  • Delete WebhookTool to delete a specific webhook by its id. use when you need to remove an obsolete or compromised webhook after confirming its id. example: delete webhook wh 12345.
  • Get ContactTool to retrieve details of a specific contact by its id. use when you need to view a contact's information after verifying its existence. example: "fetch contact info for id abc12
  • Get FileTool to retrieve metadata of a specific file. use when you have the file id and need file information before downloading.
  • Get UserTool to retrieve details of a specific user by their id. use when you need to view or manage a user's profile. example: "fetch user info for id '123e4567-e89b-12d3-a456-42661417400
  • List ChannelsTool to list all channels. use when you need to fetch available channels, optionally paginated by limit, after, or before.
  • List ContactsTool to list all contacts. use when you need to fetch the full list of contacts for selection or reporting.
  • List ConversationsTool to list all conversations. use when you need to retrieve all conversation ids and metadata, optionally paginated.
  • List Custom AttributesTool to list all custom contact attributes. use when you need to retrieve definitions of custom contact fields in your account.
  • List InboxesTool to list all inboxes. use when you need to retrieve inbox ids and metadata before sending or organizing messages.
  • List LabelsTool to list all labels. use when you need to fetch available labels, optionally paginated.
  • List TemplatesTool to list all message templates. use when you need to fetch available message templates.
  • List UsersTool to list all users. use when you need to retrieve a directory of all workspace users.
  • List WebhooksTool to list all webhooks. use when you need to retrieve all webhooks configured in the workspace.
  • Update ContactTool to update information for a specific contact in superchat. use after retrieving a contact to modify its name or attributes. example: "update contact co 12345 to change first n
  • Update WebhookTool to update the details of a specific webhook. use when you need to modify an existing webhook's url, events, or status.
Access, and who is in charge of it

You stay the boss of your Superchat account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Superchat account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Superchat is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Superchat and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Superchat

Can an AI employee really work inside Superchat?
Yes. It signs in to your own Superchat account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Superchat?
No. Nothing moves and nothing is replaced. Your records stay in Superchat, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Superchat account?
You paste in a key from your own Superchat account. It is kept encrypted, and you can withdraw it from inside Superchat whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Superchat?
It has 17 ready-made tools in Superchat today, among them Create Contact, Create Template Folder and Delete Webhook. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Superchat and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Superchat and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Superchat?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Superchat is written down with what it did and when.