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Artificial Intelligence

Retell AI, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Retell AI account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Artificial Intelligence
  • Connects with a key
  • 10 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Retell AI is

RetellAI captures calls and transcripts, enabling businesses to analyze conversations, extract insights, and enhance customer interactions in one centralized platform

You paste in a key from your own Retell AI account. It is kept encrypted, and you can withdraw it from inside Retell AI whenever you like.

How a run works

One message in, the work done in Retell AI.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Retell AI. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Retell AI account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

10 tools it already has

What it can do in Retell AI

These are the ready-made tools your AI employee already has in Retell AI. It is not limited to them, but it never has to be taught these.

  • Buy a new phone number bind agentsThis endpoint allows purchasing a new phone number with a specified area code and binding it to designated agents for inbound and outbound calls. it requires json with agent ids an
  • Create a new outbound phone callInitiate an outbound call by post to '/v2/create-phone-call'. requires 'from number' and 'to number' in e.164 format. optional overrides and metadata supported. on success, returns
  • Create a new web callThe /v2/create-web-call endpoint creates a web call with a unique agent id, returning call details like type, token, call id, and status in json format, with a 201 response. option
  • Delete phone numberDeletes an existing phone number identified by its e.164 format.
  • List all phone numbersRetrieves a list of all phone numbers associated with the account.
  • Retrieve call detailsThe /v2/list-calls endpoint retrieves call records with filters (agent id, timestamps), offers sorting, pagination, and handles different responses (success, bad request, unauthori
  • Retrieve call details by idRetrieve call details by id for web/phone calls, including type, agent id, status, timestamps, and web access token; covering responses from success to server errors.
  • Retrieve details of a specific phone numberFetches the details of a given phone number in e.164 format.
  • Retrieve details of a specific voice"access specific voice details including its name, provider, accent, gender, and a preview audio url using the unique voice id. parameters required."
  • Update phone numberUpdates the agent bound to a purchased phone number.
Access, and who is in charge of it

You stay the boss of your Retell AI account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Retell AI account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Retell AI is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Retell AI and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Retell AI

Can an AI employee really work inside Retell AI?
Yes. It signs in to your own Retell AI account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Retell AI?
No. Nothing moves and nothing is replaced. Your records stay in Retell AI, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Retell AI account?
You paste in a key from your own Retell AI account. It is kept encrypted, and you can withdraw it from inside Retell AI whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Retell AI?
It has 10 ready-made tools in Retell AI today, among them Buy a new phone number bind agents, Create a new outbound phone call and Create a new web call. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Retell AI and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Retell AI and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Retell AI?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Retell AI is written down with what it did and when.