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Customer Support

Productlane, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Productlane account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Customer Support
  • Connects with a key
  • 8 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Productlane is

Productlane is a customer support and feedback system designed for modern companies, built on Linear.

You paste in a key from your own Productlane account. It is kept encrypted, and you can withdraw it from inside Productlane whenever you like.

How a run works

One message in, the work done in Productlane.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Productlane. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Productlane account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

8 tools it already has

What it can do in Productlane

These are the ready-made tools your AI employee already has in Productlane. It is not limited to them, but it never has to be taught these.

  • Close Productlane WidgetTool to close the productlane widget. use when you need to hide the widget after completing an interaction.
  • Disable Productlane WidgetTool to disable the productlane widget across the entire page. use when needing to turn off the widget programmatically.
  • Enable Productlane WidgetTool to enable the productlane widget. use after confirming the widget is currently disabled.
  • Open Productlane Docs Article in WidgetTool to open a specific docs article in the productlane widget. use after widget initialization and load.
  • Open Productlane WidgetTool to generate a javascript snippet that opens the productlane widget. use when you need to programmatically display the widget on your front-end after page load.
  • Register Widget Event ListenerTool to register a listener for productlane widget events. use after widget initialization to run custom logic on 'open', 'close', 'submit', or 'widgetloaded' events.
  • Toggle Productlane WidgetTool to toggle the productlane widget between open and closed states. use after widget initialization.
  • Widget off eventTool to remove a previously registered widget event listener. use after widget setup to deregister callbacks.
Access, and who is in charge of it

You stay the boss of your Productlane account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Productlane account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Productlane is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Productlane and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Productlane

Can an AI employee really work inside Productlane?
Yes. It signs in to your own Productlane account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Productlane?
No. Nothing moves and nothing is replaced. Your records stay in Productlane, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Productlane account?
You paste in a key from your own Productlane account. It is kept encrypted, and you can withdraw it from inside Productlane whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Productlane?
It has 8 ready-made tools in Productlane today, among them Close Productlane Widget, Disable Productlane Widget and Enable Productlane Widget. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Productlane and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Productlane and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Productlane?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Productlane is written down with what it did and when.