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Customer Support

Helpwise, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Helpwise account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Customer Support
  • Connects with a key
  • 36 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Helpwise is

Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.

You paste in a key from your own Helpwise account. It is kept encrypted, and you can withdraw it from inside Helpwise whenever you like.

How a run works

One message in, the work done in Helpwise.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Helpwise. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Helpwise account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

36 tools it already has

What it can do in Helpwise

These are the ready-made tools your AI employee already has in Helpwise. It is not limited to them, but it never has to be taught these.

  • Add note to conversationTool to add a note to a conversation. Use after obtaining the conversationid to provide context.
  • Create attachmentTool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
  • Create Helpwise TeamTool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
  • Create Helpwise WebhookTool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
  • Delete ContactTool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple path
  • Delete Helpwise ConversationTool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
  • Delete Helpwise MessageTool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
  • Delete Helpwise NoteTool to delete a note from a conversation. Use when you need to permanently remove a note by its ID from a specific conversation after confirming the IDs.
  • Delete Helpwise WebhookTool to delete a webhook. Use when you need to remove a specific webhook by its ID after confirming the ID is correct.
  • Delete MailboxTool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
  • Delete SignatureTool to delete an email signature. Use when you need to remove a specific signature by its unique identifier after confirming its ID.
  • Delete TagTool to delete a tag. Use when you need to remove an existing tag by its unique identifier after confirming the ID.
  • Delete TeamTool to delete a team. Use when you need to remove an existing team by its unique identifier after confirming the ID and dependencies.
  • Delete TemplateTool to delete a template. Use when you need to permanently remove an email template by its ID after confirming the ID is correct.
  • Get AttachmentTool to retrieve a specific attachment. Use when you need to fetch an attachment by its ID; call after obtaining the attachment ID.
  • Get ConversationTool to retrieve details of a specific conversation. Use when you need full conversation context.
  • Get Conversation AttachmentsTool to retrieve attachments. Use when you need to list all files sent in a given conversation or across your account.
  • Get Conversation NoteTool to retrieve details of a specific note. Use when you know the conversation and note IDs and need full note information.
  • Get Conversation NotesTool to retrieve notes for a conversation. Use when you need to fetch all notes associated with a specific conversation after confirming the conversation ID is correct.
  • Get ConversationsTool to retrieve a list of conversations. Use when you need to list and paginate support conversations for display or analysis.
  • Get Helpwise ContactTool to retrieve details of a specific contact. Use when you know the contact ID and need full contact information.
  • Get Helpwise MailboxTool to retrieve details of a specific mailbox by its ID. Use when you know the mailbox ID and need full mailbox information.
  • Get Helpwise MailboxesTool to retrieve mailboxes. Use when you need to list and paginate mailboxes after authenticating.
  • Get Helpwise MessagesTool to retrieve messages for a specific conversation. Use when you need to list and paginate messages within a conversation context.
  • Get Helpwise TagTool to retrieve a specific tag. Use when you need to fetch the properties of a tag by its ID.
  • Get Helpwise TeamTool to retrieve details of a specific team by its ID. Use after confirming the teamid.
  • Get Helpwise TeamsTool to retrieve Helpwise teams. Use when you need to list and paginate all teams for assignment or management.
  • Get Helpwise TemplatesTool to retrieve Helpwise email templates. Use when you need to list and paginate all email templates for your account.
  • Get Helpwise UsersTool to retrieve Helpwise users list. Use when you need to fetch and paginate agents for assignment.
  • Get Helpwise WebhookTool to retrieve details of a specific webhook. Use when you know the webhook ID and need full webhook configuration.
  • Get Helpwise WebhooksTool to retrieve Helpwise webhooks. Use when you need to list and paginate all webhook configurations.
  • Update Helpwise ContactTool to update an existing Helpwise contact. Use when you need to modify contact details or custom attributes.
  • Update Helpwise MessageTool to update an existing message. Use when you need to modify message content by its ID.
  • Update Helpwise TagTool to update an existing tag. Use when you need to modify a tag's name or color after confirming the tag ID.
  • Update Helpwise TemplateTool to update an existing email template. Use when you need to modify template name, subject, or content after confirming the template ID.
  • Update MailboxTool to update an existing mailbox. Use when you need to modify mailbox properties (for example name, address, or default status) after confirming the mailboxid.
Access, and who is in charge of it

You stay the boss of your Helpwise account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Helpwise account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Helpwise is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Helpwise and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Helpwise

Can an AI employee really work inside Helpwise?
Yes. It signs in to your own Helpwise account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Helpwise?
No. Nothing moves and nothing is replaced. Your records stay in Helpwise, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Helpwise account?
You paste in a key from your own Helpwise account. It is kept encrypted, and you can withdraw it from inside Helpwise whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Helpwise?
It has 36 ready-made tools in Helpwise today, among them Add note to conversation, Create attachment and Create Helpwise Team. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Helpwise and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Helpwise and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Helpwise?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Helpwise is written down with what it did and when.