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Customer Support

HelpSpot, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your HelpSpot account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Customer Support
  • Connects with a key
  • 10 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What HelpSpot is

HelpSpot is a customer support platform for managing requests, staff workflows, time tracking, saved responses, reports, and help desk metadata.

You paste in a key from your own HelpSpot account. It is kept encrypted, and you can withdraw it from inside HelpSpot whenever you like.

How a run works

One message in, the work done in HelpSpot.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in HelpSpot. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own HelpSpot account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

10 tools it already has

What it can do in HelpSpot

These are the ready-made tools your AI employee already has in HelpSpot. It is not limited to them, but it never has to be taught these.

  • Create RequestCreate a staff-side support request with an initial customer-visible or internal note. Configured HelpSpot automations may send notifications.
  • Get Current UserReturn the connected HelpSpot staff user's identity, defaults, and support capabilities without authentication tokens.
  • Get RequestReturn one support request with normalized history and optional time total; fail clearly when HelpSpot returns its sparse HTTP-200 missing-request shape.
  • List FiltersList the connected staff user's saved and built-in queue filters, including symbolic selectors such as inbox and myq.
  • List Saved ResponsesList reusable response templates available to the connected staff user, either all templates or the user's ten most-used templates.
  • List Support OptionsList IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests.
  • Run FilterReturn one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue filter.
  • Search RequestsSearch support requests by text, customer, state, assignment, or date and return one concise cursor-controlled page.
  • Set Request SubscriptionSubscribe or unsubscribe a staff user from updates to one support request.
  • Update RequestUpdate request, customer, assignment, and state fields and optionally append one customer-visible or internal note. Configured HelpSpot notifications may be sent.
Access, and who is in charge of it

You stay the boss of your HelpSpot account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own HelpSpot account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in HelpSpot is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in HelpSpot and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about HelpSpot

Can an AI employee really work inside HelpSpot?
Yes. It signs in to your own HelpSpot account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of HelpSpot?
No. Nothing moves and nothing is replaced. Your records stay in HelpSpot, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my HelpSpot account?
You paste in a key from your own HelpSpot account. It is kept encrypted, and you can withdraw it from inside HelpSpot whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in HelpSpot?
It has 10 ready-made tools in HelpSpot today, among them Create Request, Get Current User and Get Request. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use HelpSpot and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in HelpSpot and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in HelpSpot?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in HelpSpot is written down with what it did and when.