Sanaf, the AI employee

An AI scheduling coordinator

Scheduling looks trivial until it involves a crew, a drive time and a customer who wants Thursday. This job books, reschedules, reminds and manages the waitlist, and flags anything that would double-book or squeeze a journey that cannot be made.

What it does

Concretely

  • Books appointments against the rules you set rather than against free space.
  • Reschedules without unpicking the rest of the day.
  • Sends reminders so the slot is not lost to a forgotten booking.
  • Handles cancellations and fills them from the waitlist.
  • Flags anything that would double-book a crew or squeeze an unrealistic drive time.

A free slot is not an available slot

Most scheduling tools book into gaps. A gap is not availability if it puts two jobs in the same hour, sends someone across town and back, or ignores that a particular job needs two people. Those constraints live in somebody’s head in most businesses, which is why scheduling cannot simply be handed to a booking link.

It flags before it books, not after

Anything that would double-book a crew, break a rule you set, or squeeze an unrealistic drive time gets flagged to a person before it lands on the calendar. Catching it afterwards is not the same thing: by then a customer has a confirmation, and fixing it means calling someone to move an appointment they already planned around.

The waitlist that actually gets used

Every business with appointments has cancellations and a vague intention to fill them, and almost none of them do, because filling a cancellation means working through a list quickly while the slot is still useful. It is a small, urgent, repetitive task, which is the exact shape of work that a person with other priorities will lose every time.

Questions

Frequently asked

Is this a booking link?
No. A booking link offers whatever is free on a calendar. This job books against the constraints your business actually has, including the ones that are not on any calendar, and refuses the bookings that would break them.
How does it know our scheduling rules?
You write them down, which is usually the first time they have been written down. Job length, who can do what, how much travel time is realistic, what must never overlap. That exercise is most of the value, and it is the part only you can do.
What happens when a customer wants a slot that does not work?
It says so and offers what does work, rather than booking it and leaving the conflict for someone to find. If the request is reasonable but breaks a rule, that is a flag for a person, since bending a rule is a decision about your own business.