An AI administrative assistant
Not the diary. The other part: the emails that need filing rather than answering, the spreadsheet that is updated by hand every Friday, the documents somebody has to make from a template. It is the work that never appears on a plan and always takes the afternoon.
Concretely
- Processes incoming email: files what can be filed, routes what cannot.
- Updates the spreadsheets that somebody currently updates by hand.
- Enters data and creates documents from the templates you already use.
- Organizes files so the thing you need on Thursday is where you left it.
- Routes anything that reads as a customer issue, a bill or a decision to a person.
Admin is not one job, it is forty small ones
That is why it resists being fixed. No single piece is big enough to justify hiring for, and no single piece is hard, so it accumulates until someone senior is spending Friday afternoon renaming files. The case for handing it over is not that any one task is difficult. It is that the pile has a real cost and nobody has ever been able to name it.
The dangerous part of filing is deciding what is filing
Most of the risk in back-office work is an email that looked routine and was not. A quiet complaint, an invoice with a wrong figure, a question that was really a decision. So the rule here is the opposite of efficient: anything that reads as a customer issue, a bill or a decision is routed to a person rather than filed away tidily. Being tidy about the wrong thing is worse than leaving it in the inbox.
It works in your tools, not a new one
Gmail, Google Sheets, Google Drive and HubSpot, where you connect them. There is no separate admin system to keep in step with the real one, because a second place where the truth lives is how back-office work generates more back-office work. The spreadsheet it updates is the spreadsheet you already open.
The jobs this comes from
Sanaf holds thirty five written job descriptions. These are the ones behind this page.