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IT Operations

ServiceNow, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your ServiceNow account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • IT Operations
  • Signs in to your account
  • 5 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What ServiceNow is

ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across IT, HR, customer service, and operations.

You sign in with your own ServiceNow account, the same way you already do. We never see or hold your password.

How a run works

One message in, the work done in ServiceNow.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in ServiceNow. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own ServiceNow account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

5 tools it already has

What it can do in ServiceNow

These are the ready-made tools your AI employee already has in ServiceNow. It is not limited to them, but it never has to be taught these.

  • Attach file to recordAttaches a file to a specified record in a servicenow table. this endpoint allows you to attach a file with the provided details to the specified record.
  • Create a recordCreates a new record in a specified servicenow table. this endpoint allows you to create a new record with the provided data in the specified table.
  • Delete a recordDeletes a record from a specified servicenow table. this endpoint allows you to delete a record with the provided id from the specified table.
  • Find fileFinds a file in a specified servicenow table. this endpoint allows you to find a file with the provided name in the specified table.
  • Get recordsRetrieves a record from a specified servicenow table. this endpoint allows you to retrieve a record with the provided id from the specified table.
Access, and who is in charge of it

You stay the boss of your ServiceNow account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own ServiceNow account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in ServiceNow is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in ServiceNow and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about ServiceNow

Can an AI employee really work inside ServiceNow?
Yes. It signs in to your own ServiceNow account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of ServiceNow?
No. Nothing moves and nothing is replaced. Your records stay in ServiceNow, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my ServiceNow account?
You sign in with your own ServiceNow account, the same way you already do. We never see or hold your password. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in ServiceNow?
It has 5 ready-made tools in ServiceNow today, among them Attach file to record, Create a record and Delete a record. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use ServiceNow and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in ServiceNow and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in ServiceNow?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in ServiceNow is written down with what it did and when.