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Ecommerce

Order Desk, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Order Desk account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Ecommerce
  • Connects with a key
  • 20 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Order Desk is

Order Desk is an order management platform for managing orders, shipments, inventory, and store data across ecommerce integrations.

You paste in a key from your own Order Desk account. It is kept encrypted, and you can withdraw it from inside Order Desk whenever you like.

How a run works

One message in, the work done in Order Desk.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Order Desk. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Order Desk account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

20 tools it already has

What it can do in Order Desk

These are the ready-made tools your AI employee already has in Order Desk. It is not limited to them, but it never has to be taught these.

  • Add Order History NoteAppend a timestamped note permanently to an existing order's history. Order history is append-only, so this tool cannot edit or remove the entry.
  • Add Order ItemAdd one line item to an existing order.
  • Add Order ItemsAdd two to 10 line items sequentially to the same order and return a result for every processed item. This batch is not atomic.
  • Create Inventory ItemCreate one inventory item with a unique SKU and return its positive Order Desk ID and complete created representation.
  • Create Inventory ItemsCreate two to 10 inventory items sequentially and return each created ID or error. This batch is not atomic.
  • Create ShipmentsCreate one or more shipment records across orders in one request and report the success or error returned for every shipment.
  • Delete Inventory ItemPermanently delete one inventory item by its positive Order Desk ID. This destructive action cannot be undone; verify the ID before calling it.
  • Delete Order ItemPermanently remove one line item from an order. This destructive action cannot be undone by this tool; verify both IDs before calling it.
  • Delete ShipmentPermanently remove one shipment record from an order. This destructive action cannot be undone by this tool; verify both IDs before calling it.
  • Get Inventory ItemGet one inventory item by its positive Order Desk ID.
  • Get OrderGet one order and its addresses, line items, shipments, metadata, notes, and discounts by Order Desk internal ID.
  • Get Store MetadataReturn safe store identity, locale, timezone, page-size settings, and folder IDs and names without exposing credentials or email configuration.
  • List Inventory ItemsSearch inventory items in the connected store by ID, SKU, name, metadata, manufacturer SKU, location, or update time.
  • List Order ItemsReturn all line items for one order.
  • List Order ShipmentsReturn all shipments recorded for one order.
  • List OrdersFind orders in the connected store using at least one narrowing filter and return one bounded page. Use nextcursor to continue the same query.
  • Move OrdersMove one or more orders to exactly one destination folder selected by positive ID or exact name, with a result for every order.
  • Update Inventory ItemsSafely update selected fields on one or more inventory items while preserving every omitted field.
  • Update Order ItemSafely update selected fields on one order line item while preserving every omitted field.
  • Update ShipmentSafely update selected fields on one shipment while preserving every omitted field.
Access, and who is in charge of it

You stay the boss of your Order Desk account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Order Desk account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Order Desk is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Order Desk and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Order Desk

Can an AI employee really work inside Order Desk?
Yes. It signs in to your own Order Desk account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Order Desk?
No. Nothing moves and nothing is replaced. Your records stay in Order Desk, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Order Desk account?
You paste in a key from your own Order Desk account. It is kept encrypted, and you can withdraw it from inside Order Desk whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Order Desk?
It has 20 ready-made tools in Order Desk today, among them Add Order History Note, Add Order Item and Add Order Items. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Order Desk and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Order Desk and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Order Desk?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Order Desk is written down with what it did and when.