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Modem, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Modem account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Analytics
  • Connects with a key
  • 30 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Modem is

Modem turns customer conversations into structured topics, people, and company insights for analysis and workflow automation.

You paste in a key from your own Modem account. It is kept encrypted, and you can withdraw it from inside Modem whenever you like.

How a run works

One message in, the work done in Modem.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Modem. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Modem account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

30 tools it already has

What it can do in Modem

These are the ready-made tools your AI employee already has in Modem. It is not limited to them, but it never has to be taught these.

  • Add People to CompanyAssociate one or more existing people with an existing company. People already associated with the company are reported as skipped. This changes company membership, and the approve
  • Create CompaniesCreate one to 50 companies in one batch. Each item succeeds or fails independently; use a one-item array to create one company.
  • Create PeopleCreate one to 50 people in one batch. Each item succeeds or fails independently; use a one-item array to create one person.
  • Get ChannelGet one channel's source details, connection state, context, timestamps, and message count by UUID.
  • Get CompanyGet one company's core details, connection values, domain, logo, and VIP status by decimal ID.
  • Get Company ActivityGet one company's message count, weekly activity series, and source-level message breakdown.
  • Get Company HistoryGet up to 50 company audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond th
  • Get Company IdentitiesGet external platform identities linked to one company by Modem's identify operation.
  • Get Current OrganizationReturn the organization selected by the connected API key. Use this as an authentication smoke test and to confirm the active tenant; it returns no member, credential, or plan deta
  • Get PersonGet one person's complete profile, including company, connections, tags, sources, timestamps, identities, and message activity aggregates.
  • Get Person HistoryGet up to 50 person audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond the
  • Get Person IdentitiesGet all external platform identities linked to one person.
  • Get Person Source StatsGet one person's message counts broken down by source platform.
  • Get TopicGet one topic's complete details, including its summary, classification, lifecycle, priority, keywords, time range, archive state, and event count.
  • Get Topic GroupsGet every message group assigned to one topic in ascending or descending group-time order. Modem does not paginate or limit this endpoint, so topics with many deeply nested message
  • Get Topic HistoryGet up to 50 topic audit records plus action and merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve audit re
  • Get Topic PeopleGet every unique person who participated in one topic, including source identities, company, profile, VIP state, and contribution count.
  • Identify External RecordsUpsert links from external platform records to Modem people and companies in batches of 50. Modem matches platform identities before natural keys, can create records only from the
  • List and Search TopicsList or search topics by keywords or semantic meaning with organization, participant, source, status, date, and classification filters, one page at a time. Semantic search takes pr
  • List ChannelsList organization channels with connection state and message counts, optionally filtered by source, name, or channel IDs.
  • List CompaniesList companies with person and message aggregates, optionally searching and sorting the result. Returns one page and an opaque continuation cursor.
  • List GroupsList message groups for exactly one company or one person, returning compact message content and topic context one page at a time.
  • List PeopleList people with aggregated message statistics, optionally filtering by search text, ecosystem tags, or company and sorting the result. Returns one page and an opaque continuation
  • Merge Companies IrreversiblyIrreversibly merge one or more source companies into one surviving target. All domains, person associations, and Slack workspaces move to the target, and source records cannot be r
  • Merge People IrreversiblyIrreversibly merge one or more source people into one surviving target. All identities, emails, and company associations move to the target, and source records cannot be restored b
  • Merge Topics IrreversiblyIrreversibly merge 1 to 50 source topics into one surviving target. Modem archives and marks every source as merged, then copies their group and event associations to the target; t
  • Update CompaniesUpdate one to 50 companies in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently.
  • Update PeopleUpdate one to 50 people in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently.
  • Update TopicUpdate one topic's priority, lifecycle, issue type, complete keyword list, or archive state. Omitted fields remain unchanged; issuetype=null clears the classification.
  • Update TopicsSet priority or archive state for one to 100 topics at once. Provide at least one change, use archived=false to unarchive, and provide an archive reason only with archived=true.
Access, and who is in charge of it

You stay the boss of your Modem account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Modem account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Modem is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Modem and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Modem

Can an AI employee really work inside Modem?
Yes. It signs in to your own Modem account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Modem?
No. Nothing moves and nothing is replaced. Your records stay in Modem, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Modem account?
You paste in a key from your own Modem account. It is kept encrypted, and you can withdraw it from inside Modem whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Modem?
It has 30 ready-made tools in Modem today, among them Add People to Company, Create Companies and Create People. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Modem and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Modem and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Modem?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Modem is written down with what it did and when.