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Gorgias, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Gorgias account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • CRM
  • Signs in to your account
  • 32 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Gorgias is

Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication

You sign in with your own Gorgias account, the same way you already do. We never see or hold your password.

How a run works

One message in, the work done in Gorgias.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Gorgias. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Gorgias account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

32 tools it already has

What it can do in Gorgias

These are the ready-made tools your AI employee already has in Gorgias. It is not limited to them, but it never has to be taught these.

  • Add Ticket TagsAdds tags to a ticket in gorgias.
  • Create Account SettingCreates a new account setting in gorgias.
  • Create CustomerCreates a new customer in gorgias.
  • Create TeamCreates a new team in gorgias.
  • Create TicketCreates a new ticket in gorgias.
  • Delete CustomerDeletes a specific customer from gorgias.
  • Delete Customer Field ValueDeletes a specific field value for a customer in gorgias.
  • Delete CustomersDeletes multiple customers from gorgias.
  • Delete TeamDeletes a specific team from gorgias.
  • Delete TicketDeletes a specific ticket from gorgias.
  • Delete Ticket Field ValueDeletes a specific field value for a ticket in gorgias.
  • Get AccountRetrieves your gorgias account information.
  • Get CustomerRetrieves a specific customer from gorgias.
  • Get EventRetrieves a specific event from gorgias.
  • Get TeamRetrieves a specific team from gorgias.
  • Get TicketRetrieves a specific ticket from gorgias.
  • List Account SettingsLists all account settings in gorgias.
  • List Customer Field ValuesLists all field values for a customer in gorgias.
  • List CustomersLists customers in gorgias with various filtering options.
  • List EventsLists events in gorgias with various filtering options.
  • List TeamsLists teams in gorgias.
  • List Ticket Field ValuesLists all field values for a ticket in gorgias.
  • List Ticket TagsLists all tags for a ticket in gorgias.
  • List TicketsLists tickets in gorgias with various filtering options.
  • Merge CustomersMerges two customers in gorgias, combining their data and history.
  • Remove Ticket TagsRemoves tags from a ticket in gorgias.
  • Set Customer DataSets the complete data object for a customer in gorgias.
  • Set Ticket TagsSets the complete list of tags for a ticket in gorgias.
  • Update Account SettingUpdates an existing account setting in gorgias.
  • Update CustomerUpdates an existing customer in gorgias.
  • Update TeamUpdates an existing team in gorgias.
  • Update TicketUpdates an existing ticket in gorgias.
Access, and who is in charge of it

You stay the boss of your Gorgias account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Gorgias account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Gorgias is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Gorgias and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Gorgias

Can an AI employee really work inside Gorgias?
Yes. It signs in to your own Gorgias account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Gorgias?
No. Nothing moves and nothing is replaced. Your records stay in Gorgias, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Gorgias account?
You sign in with your own Gorgias account, the same way you already do. We never see or hold your password. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Gorgias?
It has 32 ready-made tools in Gorgias today, among them Add Ticket Tags, Create Account Setting and Create Customer. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Gorgias and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Gorgias and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Gorgias?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Gorgias is written down with what it did and when.