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Gong, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Gong account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Analytics
  • Signs in to your account
  • 53 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Gong is

Gong is a platform for video meetings, call recording, and team collaboration.

You sign in with your own Gong account, the same way you already do. We never see or hold your password.

How a run works

One message in, the work done in Gong.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Gong. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Gong account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

53 tools it already has

What it can do in Gong

These are the ready-made tools your AI employee already has in Gong. It is not limited to them, but it never has to be taught these.

  • Add call media v2 calls id mediaAdds a call media, recorded by a telephony system (pbx) or other media recording facility. gong accepts call recordings in various audio and video file formats, including wav, mp3,
  • Add new call v2 callsWhen using this endpoint, either provide a downloadmediaurl or use the returned callid in a follow-up request to /v2/calls/{id}/media to upload the media file. when accessed throug
  • Aggregate activity by period via apiLists the aggregated activity of multiple users within the gong system for each time period within the defined date range. this endpoint returns multiple records, one for each user
  • Aggregate user activity statisticsLists the activity of multiple users within the gong system during a defined period. given the period, this endpoint returns multiple records, one for each user, with an applicable
  • Assign prospects to flowUse this endpoint to assign a number of prospects to a flow. prospects can be contacts or leads in your crm. generate a list of comma separated crm ids of the prospects you want to
  • Create a new gong meeting v2 meetingsWhen accessed through a bearer token authorization method, this endpoint requires the scope 'api:meetings:user:create'.
  • Create activity scorecards reportRetrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or fo
  • Create permission profile v2 permission profileCreate a permission profile in a given workspace.
  • Data privacy for phone numberShows the elements in the gong system that reference the given phone number. given a phone number, this endpoint returns details of any leads or contacts with this phone number and
  • Delete a generic crm integration v2 crm integrationsDeletes an existing crm integration from the gong platform. this endpoint should be used when you want to disconnect or remove a previously established integration between gong and
  • Delete a gong meeting v2 meetingsWhen accessed through a bearer token authorization method, this endpoint requires the scope 'api:meetings:user:delete'.
  • Delete users from call access listRemove individual user access from calls. the request can only remove access previously given by the /v2/calls/users-access api. if a given user does not have access to the call, t
  • Erase data for email addressGiven an email address, this endpoint deletes from the gong system any calls or email messages that reference this address. email messages sent to or from the address are deleted.
  • Erase data for phone numberGiven a phone number, this endpoint deletes from the gong system any leads or contacts with a matching phone number or mobile phone number. email messages sent to or from these lea
  • Fetch all permission profilesReturns a list of all permission profiles. the listing is in the alphabetical order of the profile names.
  • Get Crm Integration Details<style.public-api-info { background: rgb(222, 235, 255);}.public-api-tip { background: rgb(227, 252, 239);}.public-api-parameter { background: rgba(9,30,66,0.08);}.public-api-note
  • Get crm objects v2 crm entitiesRetrieves crm entities from the gong platform. this endpoint allows users to fetch various crm objects such as accounts, deals, and contacts that have been integrated with gong's r
  • Get permission profileReturns a permission profile.
  • Get request status v2 crm request statusThe getcrmrequeststatus endpoint retrieves the current status of crm integration requests in the gong platform. it allows users to check the progress and outcome of operations rela
  • List all coaching metrics v2 coachingList all of the coaching metrics of a manager. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:coaching:read'.
  • List all company workspaces v2 workspacesReturns a list of all workspaces including their details. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:workspaces:read'.
  • List all users v2 usersList all of the company's users. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:users:read'.
  • List flows for crm prospectsGet the gong engage flows assigned to the given prospects. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:flows:read'.
  • List Folder CallsGiven a folder id, this endpoint retrieves a list of calls in it. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:library:read'.
  • List gong engage flows v2 flowsEngage flows have the following visibility types: company: visible to everyone in the company, can only be edited by users with edit permissions. personal: reps can set up their ow
  • List schema fields v2 crm entity schemaRetrieves the comprehensive schema of crm entities in the gong platform. this endpoint provides detailed metadata about the structure, attributes, and relationships of entities wit
  • List users by filter v2 users extensiveList multiple users. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:users:read'.
  • Manage user call accessReturns a list of users who have received individual access to calls through the api. this endpoint doesn't cover user that have access for other reasons (such as sharing recipient
  • Post a digital interaction v2 digital interactionWhen accessed through a bearer token authorization method, this endpoint requires the scope 'api:digital-interactions:write'.
  • Post day by day activity statsRetrieve the daily activity of multiple users within the gong system for a range of dates. this endpoint returns records including statistics about each user's activity, on the dai
  • Post interaction filter statsReturns interaction stats for users based on calls that have whisper turned on. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:sta
  • Post meeting integration statusWhen accessed through a bearer token authorization method, this endpoint requires the scope 'api:meetings:integration:status'.
  • Register Crm IntegrationUpdates an existing crm integration in the gong platform. this endpoint allows you to modify the details of a previously set up integration between gong and your customer relations
  • Report content viewed eventPush engagement events into gong and display them as events in gong’s activity timeline, when a content is viewed by an external participant (for example, a contract was “viewed” b
  • Report Custom Engagement EventPush engagement events into gong and display them as events in gong’s activity timeline, when a content is engaged by an external participant (for example, a contract was “signed”
  • Retrieve call data by date range v2 callsList calls that took place during a specified date range. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:calls:read:basic'.
  • Retrieve data for a specific call v2 calls idRetrieve data for a specific call. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:calls:read:basic'.
  • Retrieve data privacy info for email addressShows the elements in the gong system that reference the given email address. given an emails address, this endpoint returns details of all calls and email messages that reference
  • Retrieve filtered call detailsLists detailed call data for calls that took place during a specified date range, have specified call ids or hosted by specified users. when accessed through a bearer token authori
  • Retrieve library folders v2 library foldersUse this endpoint to retrieve a list of public library folders. we do not allow retrieval of either private or archived folders. when accessed through a bearer token authorization
  • Retrieve logs data by type and time range v2 logsList log entries that took place during a specified time range. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:logs:read'.
  • Retrieve manual crm call associationsReturns a list of all calls that were manually associated or re-associated with crm account and deal/opportunity since a given time. actions will be listed in the ascending order o
  • Retrieve scorecards details v2 settings scorecardsRetrieve all the scorecards within the gong system. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:settings:scorecards:read'.
  • Retrieve tracker details v2 settings trackersRetrieves details of all keyword trackers in the system or in a given workspace. when accessed through a bearer token authorization method, this endpoint requires the 'api:settings
  • Retrieve transcripts of calls v2 calls transcriptReturns transcripts for calls that took place during the specified date period. if call ids are specified, only transcripts for calls with those ids that took place during the time
  • Retrieve User Settings HistoryRetrieve a specific user's settings history. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:users:read'.
  • Retrieve user v2 users idRetrieve a specific user. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:users:read'.
  • Retrieve users from permission profileReturns a list of all users whose access is controlled by the given permission profile. when accessed through a bearer token authorization method, this endpoint requires the scope
  • Set User Call AccessGive individual users access to calls. if a user already has access (perhaps the call was shared with them, or they have access through their permission profiles) the request will
  • Update a gong meeting v2 meetings meetingidWhen accessed through a bearer token authorization method, this endpoint requires the scope 'api:meetings:user:update'.
  • Update permission profile v2 permission profileUpdate a permission profile.
  • Update shared content eventPush engagement events into gong and display them as events in gong’s activity timeline, when a gong user shares content with external participants (for example, a contract was “sh
  • Upload crm objects v2 crm entitiesUploads crm data files to the gong platform for integration and analysis. this endpoint allows users to send large crm data files (up to 200mb) using a multipart/form-data request.
Access, and who is in charge of it

You stay the boss of your Gong account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Gong account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Gong is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Gong and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Gong

Can an AI employee really work inside Gong?
Yes. It signs in to your own Gong account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Gong?
No. Nothing moves and nothing is replaced. Your records stay in Gong, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Gong account?
You sign in with your own Gong account, the same way you already do. We never see or hold your password. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Gong?
It has 53 ready-made tools in Gong today, among them Add call media v2 calls id media, Add new call v2 calls and Aggregate activity by period via api. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Gong and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Gong and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Gong?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Gong is written down with what it did and when.