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Communication

Charla, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Charla account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Communication
  • Connects with a key
  • 9 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Charla is

Charla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories.

You paste in a key from your own Charla account. It is kept encrypted, and you can withdraw it from inside Charla whenever you like.

How a run works

One message in, the work done in Charla.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Charla. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Charla account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

9 tools it already has

What it can do in Charla

These are the ready-made tools your AI employee already has in Charla. It is not limited to them, but it never has to be taught these.

  • Create Knowledge Base ArticleCreate a knowledge base article. Charla generates its URL slug from the title and may use it for chatbot training according to the property's AI settings. Defaults to a private dra
  • Delete Knowledge Base ArticlePermanently delete one knowledge base article by ID. This cannot be undone, and deleting an already-missing article fails.
  • Get ContactReturn one contact in the connected Charla property by UUID.
  • Get Knowledge Base ArticleReturn the full content and metadata of one knowledge base article by ID.
  • List ContactsReturn one page of contacts for the connected Charla property, ordered by most recently modified.
  • List ConversationsExport one page of conversations grouped by contact for the connected Charla property, including message history.
  • List Knowledge Base ArticlesReturn one page of knowledge base article summaries for the connected Charla property, newest first.
  • List Knowledge Base CategoriesReturn all knowledge base categories available in the connected Charla property.
  • Update Knowledge Base ArticleReplace every writable field of an existing knowledge base article. Charla regenerates the URL slug from the replacement title and may retrain chatbot content according to the prop
Access, and who is in charge of it

You stay the boss of your Charla account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Charla account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Charla is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Charla and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Charla

Can an AI employee really work inside Charla?
Yes. It signs in to your own Charla account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Charla?
No. Nothing moves and nothing is replaced. Your records stay in Charla, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Charla account?
You paste in a key from your own Charla account. It is kept encrypted, and you can withdraw it from inside Charla whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Charla?
It has 9 ready-made tools in Charla today, among them Create Knowledge Base Article, Delete Knowledge Base Article and Get Contact. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Charla and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Charla and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Charla?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Charla is written down with what it did and when.