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Marketing Automation

Reteno, worked by an AI employee

Not another app for your team to learn, and not a set of rules for you to build. You hire an AI employee, you give it access to your Reteno account, and you ask it for things in Slack or Teams the way you would ask anyone else on the team. There is nothing to map and nothing to maintain.

  • Marketing Automation
  • Connects with a key
  • 14 ready-made tools
  • Asked in Slack or Teams
At work

An illustration of how the conversation reads, not a transcript from a client account.

What Reteno is

Reteno is a customer engagement platform for managing contacts, behavioral events, messaging campaigns, and omnichannel communications.

You paste in a key from your own Reteno account. It is kept encrypted, and you can withdraw it from inside Reteno whenever you like.

How a run works

One message in, the work done in Reteno.

  1. 01

    You ask

    You message your AI employee in the chat your team already has open, in one sentence, in your own words.

  2. 02

    It works out the step

    It decides what the job needs in Reteno. You do not pick anything from a menu or wire anything together.

  3. 03

    It does the work

    Signed in to your own Reteno account, inside the access you granted it, doing the thing you asked for.

  4. 04

    It reports back

    It tells you what it did, in the same thread. If it could not do something, it says so rather than guessing.

14 tools it already has

What it can do in Reteno

These are the ready-made tools your AI employee already has in Reteno. It is not limited to them, but it never has to be taught these.

  • Get Account BalanceReturn monetary balance, credit limit, currency, and remaining prepaid email and SMS quotas for the connected Reteno account.
  • Get Account InfoReturn the Reteno organization and API user associated with the connected account. Use this to verify which account subsequent operations affect.
  • Get ContactReturn the full Reteno profile for one contact identified by its internal contact ID.
  • Get Contact Import StatusReturn the current state and resulting contact IDs for an asynchronous Reteno contact import started by Upsert Contacts.
  • List Address BooksReturn Reteno contact address books and their assigned field groups and fields.
  • List Contact FieldsList custom contact fields, their field IDs and keys, data types, allowed values, and validation metadata.
  • List Contact MessagesReturn one page of a contact's email, SMS, push, web push, or App Inbox message history for a required date range.
  • List ContactsList one bounded page of Reteno contacts. Optionally filter by external customer ID, email, phone, or name.
  • List SegmentsSearch Reteno contact segments by name and return one bounded page with segment IDs and types.
  • List Subscription CategoriesList the organization's contact subscription categories and the keys used to manage communication preferences.
  • List WorkflowsSearch Reteno automation workflows by name and return their IDs, status, and tags.
  • Track EventSend one non-retractable backend event for an identified contact. A new event type key is created after Reteno accepts its first event.
  • Upsert ContactCreate or update a Reteno contact in real time and return its Reteno contact ID.
  • Upsert ContactsCreate or update 1-3000 Reteno contacts asynchronously using one explicit deduplication strategy. Returns an import session ID and immediate failures.
Access, and who is in charge of it

You stay the boss of your Reteno account.

Nothing connects until you approve it. You grant access one app at a time, you can take it back the same way, and everything your AI employee does in there is written down where you can see it.

How we handle your data
  • It signs in to your own Reteno account. You are not moving anything into ours.
  • You grant access one app at a time, and you can take it back the same way.
  • Everything it does in Reteno is written down, with what it did and when.
  • Anything you tell it to check with you first, it checks with you first.
Other apps in the same corner of the business

It works in Reteno and the rest of your software in the same job

A real job rarely stays in one place. Reading a message in one app, checking a record in another and writing the result in a third is one request to your AI employee, not three.

See every app

Questions people ask about Reteno

Can an AI employee really work inside Reteno?
Yes. It signs in to your own Reteno account and works in it the way a new hire would, from the chat your team already has open. Nobody installs anything, and nobody learns a new screen.
Do I have to move anything out of Reteno?
No. Nothing moves and nothing is replaced. Your records stay in Reteno, your team carries on in the same screens they used yesterday, and your AI employee works alongside them in there.
How does it get into my Reteno account?
You paste in a key from your own Reteno account. It is kept encrypted, and you can withdraw it from inside Reteno whenever you like. You approve it before anything connects, and you can take the access back the same way you gave it.
What can it actually do in Reteno?
It has 14 ready-made tools in Reteno today, among them Get Account Balance, Get Account Info and Get Contact. The full list is on this page. It is not limited to those, but it never has to be taught them.
Can it use Reteno and the rest of my software in the same job?
Yes, and that is usually the point. Reading a message in one app, checking a record in Reteno and writing the result somewhere else is one request to your AI employee, not three separate ones you stitch together.
Who decides what it is allowed to do in Reteno?
You do. You grant access one app at a time and can withdraw it at any time, anything you ask it to check with you first it checks with you first, and everything it does in Reteno is written down with what it did and when.