Support
Frequently Asked Questions
Everything you need to know about Envoy — from first setup to advanced lead capture. Can't find your answer? Contact us.
Getting Started
- How long does it take to set up Envoy?
- Under 5 minutes. Paste your website URL, Envoy crawls all your pages and trains the AI automatically. Then copy one line of code onto your site. That's it — no developer, no configuration files.Try it on your site first →
- Do I need to know how to code?
- No. Setting up Envoy is paste-and-click. The embed snippet works on any website builder — WordPress, Squarespace, Wix, Webflow, Shopify, GoDaddy, and more — by adding it to your site's header or footer section, which every platform supports without code.
- What websites is Envoy compatible with?
- Any website that lets you add a custom HTML snippet — which covers virtually every platform. Envoy has step-by-step guides for WordPress, Shopify, Wix, Webflow, Squarespace, GoDaddy, and more.See integration guides →
- Is there a free plan?
- Yes. Envoy's free plan includes a fully trained chatbot with no credit card required. You can train it on your website, embed it, and start answering visitor questions before upgrading.Start free →
- Can I try Envoy before I sign up?
- Yes — you can run a live demo on your actual website before creating an account. Paste your URL and watch Envoy answer real questions from your content.Try the live demo →
How the AI Works
- How does Envoy learn about my business?
- Envoy crawls your website and reads every page — services, FAQs, about page, pricing, blog posts. It also accepts PDFs (menus, brochures, policy documents), custom Q&A pairs you write, and any text you paste in. The more content you provide, the more accurately it answers.
- Will the chatbot make things up or give wrong answers?
- Envoy uses Retrieval-Augmented Generation (RAG) — it answers only from your actual business content, not from the model's general training data. If it can't find the answer in your knowledge base, it says so and offers to collect the visitor's contact info instead of guessing.
- What languages does Envoy support?
- Envoy detects the visitor's language automatically and responds in kind — across 40+ languages including Spanish, French, Portuguese, Arabic, Hindi, Mandarin, and more. No configuration needed.
- How do I keep the chatbot up to date when my business changes?
- Re-crawl your website with one click from your dashboard. Changes to your site (new services, updated prices, new team members) are reflected in the chatbot within minutes.
- What is the difference between Envoy and a regular chatbot?
- Traditional chatbots follow fixed decision trees — if a visitor asks something not in the script, the bot fails. Envoy's AI understands natural language, so it handles infinite variations of the same question and responds conversationally, not with a menu of options.
Lead Capture & Follow-Up
- How does Envoy capture leads?
- You configure when and how the chatbot asks for contact info — at the start of the conversation, after a certain number of messages, or when the visitor asks a question that signals purchase intent. Captured leads (name, email, phone, question summary) are sent to your email and optionally to a CRM or Slack.
- Can the chatbot book appointments?
- Envoy can collect appointment requests and send them to you for confirmation. For fully automated calendar booking with availability checks, WebEnvoy (our AI website builder) includes a full booking engine.See WebEnvoy →
- What happens to leads captured after hours?
- Every lead is stored in your Envoy dashboard and sent to your email in real time. Missed leads never disappear — you wake up to a list of exactly who asked what and when.
- Can I connect Envoy to my CRM?
- Envoy supports Zapier and webhook integrations, letting you pipe leads into HubSpot, Salesforce, GoHighLevel, Monday, Airtable, and hundreds of other tools automatically.
Pricing & Plans
- What does Envoy cost?
- Envoy has a free plan with no credit card required. Paid plans start at $29/month (monthly billing) or $23/month billed yearly. Higher tiers for larger sites and agencies go up to $249/month. All plans include unlimited conversations — no per-message charges.See full pricing →
- Are there per-message or per-conversation charges?
- No. Envoy uses flat-rate pricing — one monthly fee regardless of how many conversations your chatbot handles. A busy month with 10,000 chats costs the same as a quiet month with 100.
- Is there a money-back guarantee?
- Yes — all paid plans come with a 30-day money-back guarantee. If you're not satisfied for any reason, contact support within 30 days of your first payment for a full refund.
- Can I cancel anytime?
- Yes. Cancel from your account settings with one click — no cancellation fee, no notice period. Your chatbot continues to work until the end of your paid period.
- Do you offer discounts for nonprofits or agencies?
- Contact our team — we have special pricing for qualifying nonprofits and volume discounts for agencies managing multiple client chatbots.Contact us →
Customization & Branding
- Can I customize the chatbot's appearance?
- Yes. You can change the widget color, avatar, chatbot name, greeting message, input placeholder, and button label to match your brand — all from the dashboard with a live preview.
- Can I remove the "Powered by Envoy" branding?
- Yes — white-label mode (hiding the Envoy branding) is available on Growth and Pro plans.
- Can I set the chatbot's personality or tone?
- Yes. The system prompt lets you define your chatbot's persona — formal, friendly, concise, detailed. You can also restrict it to specific topics and set a fallback message for out-of-scope questions.
Privacy & Security
- Is my website content kept private?
- Yes. Your training data is stored securely and is never shared with other customers or used to train shared AI models. Each chatbot's knowledge base is isolated.
- Are visitor conversations stored?
- Conversation logs are stored in your Envoy dashboard for analytics and lead review. You can export or delete them at any time from your account settings.
- Is Envoy GDPR compliant?
- Envoy is designed with privacy in mind and supports GDPR compliance practices including data deletion requests. Contact our support team for a Data Processing Agreement (DPA) if required for your use case.