Honest comparison · Last reviewed Q2 2026
Envoy vs Crisp
A focused AI chatbot vs. a multi-channel team inbox.
Disclosure: We make Envoy. We try to represent Crispfairly based on publicly available information, but we're naturally biased. Verify pricing and features on their website before deciding.
Where Crisp shines
Crisp bundles live chat, a shared team inbox, and omnichannel messaging (email, Messenger, Instagram, WhatsApp) into one clean dashboard — strong for small support teams juggling many channels.
Where Envoy fits
Envoy is an AI-first chatbot that trains itself on your website and is built around lead capture, not ticket triage. If your goal is to answer visitor questions and book leads 24/7 — not staff a multi-channel inbox — Envoy is simpler and cheaper.
Side-by-side
Hand-researched. Updated quarterly. If you spot an outdated fact, tell us— we'll fix it.
| Feature | Envoy | Crisp | Winner |
|---|---|---|---|
| Starting paid price | $23/mo (billed yearly) | Paid plans from around $25/mo per workspace | Us |
| AI trained on your site (no flow-builder needed) | Yes — crawls your site, zero setup | Chatbot is rule-based flows; AI assistant runs on usage credits | Us |
| Multi-channel team inbox | Lead capture + email/Slack handoff | Unified inbox across email, Messenger, Instagram, WhatsApp | Them |
| Setup time | 5 minutes | Longer — flows + inbox configuration | Us |
| Language support | 40+ auto-detected | Multilingual, manually managed | Tie |
| Best for | AI-first lead capture on your website | Small teams wanting one inbox for many channels | Tie |
Pick Envoy if...
- You want a chatbot that answers from your site content automatically — no flow building.
- Capturing and booking leads matters more than running a shared support inbox.
- You want flat, predictable pricing without credit caps on the AI.
Pick Crisp if...
- You need one inbox to manage email, Instagram, Messenger, and WhatsApp together.
- Real-time human chat and co-browsing are central to how you support customers.
Common questions
- Is Envoy a replacement for Crisp's live chat?
- Envoy is AI-first: it answers the bulk of questions instantly and hands off to a human by email or Slack when needed. If real-time human chat across many channels is core to your support, Crisp's shared inbox does that job; Envoy focuses on automated answers and lead capture.
- Does Crisp's chatbot train on my website automatically?
- Crisp's bot is built on rule-based flows you configure, and its AI assistant runs on usage credits. Envoy instead crawls your site and answers from your real content with no flow-building required.
- Can I use Envoy alongside Crisp?
- Yes. Some teams keep Crisp for multi-channel human support and add Envoy as the AI layer on their website to deflect common questions and capture leads after hours.
Try Envoy — see if it fits
If it doesn't beat Crispfor your business in the first 30 days, we'll refund you.