Honest comparison · Last reviewed Q2 2026
Envoy vs ChatBot.com
Flat monthly pricing for small businesses, not per-seat billing for support teams.
Disclosure: We make Envoy. We try to represent ChatBot.comfairly based on publicly available information, but we're naturally biased. Verify pricing and features on their website before deciding.
Where ChatBot.com shines
ChatBot.com (part of the Text / LiveChat platform) is a mature enterprise-grade chatbot with 48 languages, Shopify + WordPress + Messenger channels, and a bundled live-chat + help-desk stack — built for mid-market support teams.
Where Envoy fits
Envoy is built for the shop owner who needs an AI receptionist that captures leads and books appointments — not a 10-seat support desk. One flat price, white-label included, every conversation pointed at revenue.
Side-by-side
Hand-researched. Updated quarterly. If you spot an outdated fact, tell us— we'll fix it.
| Feature | Envoy | ChatBot.com | Winner |
|---|---|---|---|
| Starting price | $23/mo (billed yearly) — flat | $19/user/mo (billed yearly) — per seat | Us |
| Annual cost at similar usage | Pro: $1,236/yr — 10 team members, 10k questions, white-label | Growth: $948/yr for 1 user · $2,844/yr for 3 users · $9,480 for 10 | Us |
| Lead capture + appointment booking | Built in every plan — Cal.com booking on Growth+ | Lead forms yes; booking requires external integration | Us |
| White-label (remove "Powered by") | Included on Growth ($55/mo yearly) | Enterprise-only (sales-gated) | Us |
| Shopify / WordPress / Messenger channels | Script-tag install on any CMS; Shopify + WP plugins on roadmap | Native Shopify + WordPress + Messenger + SMS | Them |
| Language coverage | 40+ auto-detected | 48 with RTL support | Them |
| AI resolutions / messages per month | 500 → 30,000 included depending on tier; simple per-question overage | 10 → 2,000 bundled; overages $0.99 each or $49.50 / 50-pack | Us |
| Agency / reseller tiers | Yes — 10 / 20 / 30 client sites, white-label on every one | Not a productized offering | Us |
| Best for | Local service businesses, solo operators, agencies reselling chat | Mid-market support teams already on LiveChat / HelpDesk | Tie |
Pick Envoy if...
- You're a solo owner or small team — per-seat pricing punishes you.
- You want leads captured and appointments booked, not just tickets deflected.
- You need white-label on a normal plan, not on an Enterprise contract.
- One captured lead a month more than covers the entire subscription.
Pick ChatBot.com if...
- You already run the LiveChat / HelpDesk / KnowledgeBase suite and want one bill.
- You need native SMS + Messenger + 48-language RTL out of the box.
- Your team is 10+ people doing real-time chat support and the per-seat math still works.
Common questions
- ChatBot.com is $19/user. How is Envoy cheaper?
- ChatBot.com bills per seat, so a 3-person team is $57/mo ($684/yr) and a 10-person team is $190/mo ($2,280/yr) — before hitting the 10-resolution cap on Essential. Envoy is flat: Starter $23/mo covers your whole business. Growth $55/mo covers 3 team members. Pro $103/mo covers 10. No surprise per-seat math.
- Does Envoy pay for itself?
- The Starter plan at $23/mo = $276/yr. If even one captured lead a year becomes a customer worth $300+ (a plumbing job, a dentist visit, a legal consult, a roof inspection), the chatbot has paid for itself. Envoy's entire design — lead form triggers, Cal.com booking, Slack/SMS alerts to the owner — points at revenue, not ticket deflection.
- What does ChatBot.com actually cost with overages?
- Essential gives you 10 AI resolutions/mo. A small business easily hits that in a day — at which point you pay $0.99 per resolution or $49.50 per 50-pack. A slow month of 200 conversations = $198 in overages on top of the $19 base. Envoy Starter covers 500 questions for $23 flat.
- Can I migrate from ChatBot.com to Envoy?
- Yes. Point Envoy at your website URL, it re-crawls automatically. Upload your ChatBot.com knowledge base as PDFs or paste Q&A pairs into a CSV. Most migrations take under an hour.
- Does Envoy integrate with Slack like ChatBot.com?
- Yes — Slack webhooks for handoff requests, new leads, low-confidence answers, and daily digests come in on Growth. Pro adds outbound webhooks you can point at any system, including Zapier.
Try Envoy — see if it fits
If it doesn't beat ChatBot.comfor your business in the first 30 days, we'll refund you.