Use this page when an app will not connect, or Sanaf says it cannot reach an app that used to work.
Connecting and changing apps needs an owner or an admin. Most of this happens on the Integrations screen, which you open from the left rail.
Check the app's status
Sanaf's overview (select its name at the top of the left rail) has a What it can use card. Each app shows one of three words:
- Ready: connected and working.
- Not finished: someone started connecting it and did not finish signing in.
- Needs reconnecting: the connection broke or access to the app was withdrawn.
On the Apps tab of Integrations, a connected app with a red dot is broken, and its card shows the problem in place of the account count.
Reconnect an app
For Not finished or Needs reconnecting:
- Open Integrations and stay on the Apps tab.
- Find the app in the list and select Connect.
- Sign in to the app and allow access.
When it works, you land back on Integrations with a message that the app is connected. If it still fails, see the next section.
"Did not connect"
If signing in fails, Integrations shows a card saying the app did not connect, with the reason the app gave. Read the reason first: a cancelled sign-in or the wrong account is fixed by trying again. Some apps, often ones that sign in with Google or Microsoft, cannot be connected until extra setup is done on our side. If the reason points that way, contact us.
Connected, but Sanaf does not use it
The app can be connected and still out of Sanaf's reach. Check these:
- Already connected for your business: an account connected for the business is not automatically Sanaf's. Select Let Sanaf use this.
- Turned off: open the app, then the account, then the Settings tab. If Enable integration says Off, select it to turn it On. A connection that is off shows a turned off tag.
- A tool set to Never allow: on the account's Tools tab, each tool can be set to Always allow, Ask for confirmation or Never allow. Sanaf cannot use a tool set to Never allow.
- Locked: a locked connection can only be changed by an owner.
Start fresh
If an app keeps misbehaving, disconnect it and connect it again. Open the app, then the account, then Settings, and use Disconnect integration. Sanaf loses access at once. This does not withdraw access inside the app itself; do that from your account there if you want to.
Your own systems
For an MCP server or API you added yourself, open the Your systems tab and select Check connection on that system. It runs the same check Sanaf does and shows the result: which tools Sanaf gets, or the reason it failed, such as a wrong key or an address that cannot be reached.
Sanaf has the wrong idea about an app
When you connect an app, Sanaf studies it and writes itself a note. If its note is out of date, open the app and select Learn it again.